# Issue with create an email exercise

**URL:** <https://community.hubspot.com/t/issue-with-create-an-email-exercise/144553>\
**Category:** HubSpot Academy Support\
**Created:** [January 5, 2026, 12:08pm UTC](https://community.hubspot.com/t/issue-with-create-an-email-exercise/144553 "2026-01-05T12:08:54Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![MRodriguesTre](https://avatars.discourse-cdn.com/v4/letter/m/cdc98d/32.png) [@MRodriguesTre](https://community.hubspot.com/u/MRodriguesTre)\
**Post date:** [January 5, 2026, 12:08pm UTC](https://community.hubspot.com/t/issue-with-create-an-email-exercise/144553/1 "2026-01-05T12:08:54Z")

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Hello!

I am currently having an issue with the “Create an email at HubSpot” exercise in the Introduction tô HubSpot Marketing Software course. I have followed the steps outlined in the exercise and submited It multiple times without success. Despite every step being correct, the platform says i did not pass the test and need to re-do it. Can anybody help me with this task?

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**Author:** ![APernell](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@APernell](https://community.hubspot.com/u/APernell)\
**Post date:** [January 26, 2026, 7:12pm UTC](https://community.hubspot.com/t/issue-with-create-an-email-exercise/144553/2 "2026-01-26T19:12:44Z")

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Hello @MRodriguesTre ,

Thank you for reaching out to the academy community board! I’m happy to help out with this. Do you mind sharing a screenshot of where you are having this issue?

Thank you!

The Academy team

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**Author:** ![MRodriguesTre](https://avatars.discourse-cdn.com/v4/letter/m/cdc98d/32.png) [@MRodriguesTre](https://community.hubspot.com/u/MRodriguesTre)\
**Post date:** [January 27, 2026, 11:49pm UTC](https://community.hubspot.com/t/issue-with-create-an-email-exercise/144553/3 "2026-01-27T23:49:21Z")

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![MRodriguesTre_0-1769557765903.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/3/d3cb8c944998dfbe21372273b34fb6ce1613292d.png)

I have tried completing this exercise multiple times following each of the steps, but it stills says I have not achieved a passing grade. I’d like some help in identifying which mistakes I might be committing or if this is simply a bug. Could you provide me with a more detailed step by step solution for this task?