# Issue with bluetooth headphone audio

**URL:** <https://community.hubspot.com/t/issue-with-bluetooth-headphone-audio/101237>\
**Category:** Sales Hub Tools\
**Tags:** crm, calling, sales\
**Created:** [February 27, 2024, 7:13pm UTC](https://community.hubspot.com/t/issue-with-bluetooth-headphone-audio/101237 "2024-02-27T19:13:35Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![JDuchaine](https://avatars.discourse-cdn.com/v4/letter/j/d07c76/32.png) [@JDuchaine](https://community.hubspot.com/u/JDuchaine)\
**Post date:** [February 27, 2024, 7:13pm UTC](https://community.hubspot.com/t/issue-with-bluetooth-headphone-audio/101237/1 "2024-02-27T19:13:35Z")

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Hi there!  
I call clients from their records, and I have three issues;

1. Their is no way to change the default output so that it chooses my headphones automatically.

2. When changing the ouput device, my headset appears twice, I need to choose the one _Communication_ written before the name of the device for the audio to work.  
3. When I do this, the audio just doesn’t work on my PC after. I really don’t know what’s happening here. My headset is still paired and activated, the troubleshooting in Windows is telling me that it produces audio but I can’t hear anything. This is the biggest issue.  
Anyone is experiencing the same thing?

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**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\
**Post date:** [February 28, 2024, 10:45am UTC](https://community.hubspot.com/t/issue-with-bluetooth-headphone-audio/101237/2 "2024-02-28T10:45:07Z")

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Hi @JDuchaine,  
Thank you for your valuable feedback! This means a lot to us.  
First, for information, I’d like to share this article “[Microphone not working when making calls in the CRM](https://knowledge.hubspot.com/calling/why-is-my-microphone-not-working-when-making-calls)” that might be of interest since the troubleshooting for the headphones might be similar.  
I checked for you and I found the solution from [@dani\_hermann](https://community.hubspot.com/t5/user/viewprofilepage/user-id/122234) on this similar post “[Choosing a default bluetooth device for calls (headset)](https://community.hubspot.com/t5/Sales-Hub-Tools/Choosing-a-default-bluetooth-device-for-calls-headset/m-p/329370)” that might help you.  
I’ve noticed similar ideas already present in our Ideas Forum: [Bluetooth headset issues](https://community.hubspot.com/t5/HubSpot-Ideas/Bluetooth-headset-issues/idi-p/378977) and [Audio device input/output settings for Calling](https://community.hubspot.com/t5/HubSpot-Ideas/Audio-device-input-output-settings-for-Calling/idi-p/286096).  
To contribute, you can upvote the existing ideas and share more details about your specific use case in the comments.  
Thank you and have a lovely day!  
Best,  
Bérangère