Issue when trying to see if an email has been opened

Smart CRM & Sales Hub Sales Email
1

Hi. Hubspot has been working fine but when i now click on the icon to see if an email has been opened i get an error message

IMiddleton_0-1681480206943.png
IMiddleton_0-1681480206943.png390×587 18.7 KB

Does anyone know how to fix this? Live chat were unable to help.

Iain Middleton

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2

Hi @IMiddleton,

Thanks for reaching out to the Community!

Are you still experiencing this issue? This kind of error can indicate there is an issue with your network connection. If so, could you please try the following steps:

1) Can you confirm if the same occurs to other users of your HubSpot account?

2) Can you verify if this issue persists after clearing cookies and cache in your browser and opening the link in private browsing mode (incognito mode?)

3) Does the behavior persist in a different browser?

4) Verify (if possible) if the same occurs when disabling your VPN (should there be an active one)?

5) Disconnect and reconnect your internet and see if the behavior persists?

Could you please try those steps out and let us know how it goes? Thank you!

Best,

Kristen

3

Hi

Thanks for the suggestions. Yes tried all these and still the same unfortunately.

Iain

4

Hi @IMiddleton,

Thanks for the confirmation.

This is happening when you try to use the HubSpot Sales Tools for Outlook, correct?

If so, can you please try the following steps by uninstalling and reinstalling the extension please?

  • Go to the Start Menu on Windows > Search for Add and remove programs > Search for HubSpot for Windows > Uninstall.
  • Next, remove the remnants by following the steps here
  • Access this page and click on “Download” under Evergreen Bootstrapper.
  • You can then re-download the Windows Tray app.

Can you try out these steps and let us know if this issue is resolved?

Thank you!

Best,

Kristen