Issue reconnecting our linkedin account to social calendar

[MDePardo]

We’re having trouble reconnecting our LinkedIn accounts in HubSpot. Screenshot attached. Here’s the situation:

Users involved:

Matt (me) — Super Admin in HubSpot, Admin on the LinkedIn company page
Bob — Super Admin in HubSpot, Super Admin on the LinkedIn company page, originally connected both LinkedIn accounts to HubSpot

The problem:

Both LinkedIn accounts (company page and Bob’s personal profile) show as Expired in Settings > Social > Accounts.
When I click Reconnect on the company page, it doesn’t refresh the existing connection. Instead, it tries to add my personal LinkedIn as a new posting option, rather than reauthorizing the original connection.
Bob — who originally connected both accounts and is the one listed under “Connected by” — cannot see either LinkedIn account when he goes to Settings > Social > Accounts, even though he’s a Super Admin in the same portal.

Question: How do we reconnect these LinkedIn accounts if the person who originally connected them (Bob) can’t even see them in his own HubSpot view? And why does Reconnect try to add my personal profile instead of refreshing the original token?

Thanks for the help.

[STierney]

Hey @MDePardo,

Thanks so much for posting in the Community! We’re sorry to hear that you’re having some troubles reconnecting your LinkedIn account.

While we wait for others to provide some insight here, I’d like to point out our knowledge base article on Reauthorizing social accounts from HubSpot. According to this article, it does appear that LinkedIn connections will expire for privacy and security reasons one year after you first connect your account.

Additionally, you’ll see here that it is recommended for the user who originally connected the social account to go through the reauthorization process. If you run into any issues when reconnecting, try disconnecting and reconnecting the account.

I’d also like to tag in @RomyFuchs1, @OPerek-Clark, and @Alex_Elborn to see if they have any recommendations!

Shane, Senior Community Moderator