is there any way to pipe one chatflow into another?

Smart CRM & Sales Hub Sales Hub Tools
1

I’m setting up a handful of subdomain specific chatflows, but I’d also like to create a simple chatflow for the top level domain that can effectively act as a router to get people to any of the subdomain chatflows. As best as I can figure, I could clone each subdomain chatflow to the domain chatflow, but then I’d have to make changes to the subdomain chatflow in multiple places, or rework the routing chatflow anytime I make any changes to any of the the subdomain chatflows.

long story short, is there any way to move a user from one chatflow to another within the chatflow builder?

2

Hi @ADCallo :slightly_smiling_face:
It is possible to route a chatbot to a livechat but not into another chatbot. In this case you will need to build each bot with the actions and branches you want in full. I understand it takes more time but this is the only way right now :confused:
Ideally, bots should be different based on a visitor’s lifecycle stage and whether they are returning or not. This is also another reason by it’s complex to feed one bot into another.
I love the topc of conversational marketing so if you would like to discuss your chatbot strategy furhter, please don’t hesitate to let me know :slightly_smiling_face: Happy to give second opinion!

Olivia Bagnall

Inbound Consultant and Project ManagerBaskey
o.bagnall@baskey.eu
www.baskey.eu
Rheingasse 14, 50676 Köln
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3

Thanks. This is about what I figured, but I was hoping to be able to create a more modular chatflow within hubspot natively, so that I could more easily re-use smaller chatflow sections.

4

I too need to be able to route chatbots to each other. Creating sections of a much larger chat strategy and being able to pipeline them together makes having a more robust chatflow much more manageable and doable.