Is there a way to notify the Contact Owner if the Contact emails another email address??

[Kirbs]

Our main outreach mainly comes from one email address (a team member), then depending on various factors the Contact gets assigned an Owner.

Sometimes the Contact replies the ‘old’ (non-Owner) email.

Is there a workflow or method to notify the current Contact Owner that their contact has engaged with someone else from the team (or any domain email other than the Contact Owner’s own)?

I know the Contact Owner should be checking this in Hubspot, but it doesn’t alway happen so I’m trying to see if there is another way to alert them.

Thanks

[PamCotton]

Hey @Kirbs, Happy Monday!

I would suggest creating a workflow that triggers an email notification to the Contact Owner whenever a contact responds to an email from a different team member or any domain email other than the Contact Owner’s own.

I want to invite our top experts @Aakar, @CHansen7, and @danmoyle, any recommendations for @Kirbs?

Thank you,

Pam

[danmoyle]

Hey there @Kirbs. I’m with @PamCotton on this one. Here’s what the workflow could look like.

Trigger: When an event occurs > contact replies to an email (can be re-enrolled)

Then, notify the contact record owner, and I included details in the subject & body:

Hope that helps!