Hi! New to HubSpot. I may have missed this information somewhere. I was wondering if it was possible to keep both mailing address in a merge, specifically for a company contact.
Thank you in advance!
Hi! New to HubSpot. I may have missed this information somewhere. I was wondering if it was possible to keep both mailing address in a merge, specifically for a company contact.
Thank you in advance!
Hi @MLy1,
Yes, the email addresses of the merged contacts will both be stored in the contact record. In the left sidebar, you should see the primary email address and the non-primary email address after merging two contacts.
(This contact will only receive marketing emails under the primary email address.)
Does that answer your question?
Best regards!
Hi Karsten,
I should’ve been more clear - I was wondering for mailing address. I tried to merge two company records and noticed only the primary was kept.
Hi @MLy1,
Ah, so you’re referring to the street address, postal code etc? Here, the most recent value for each property is adopted by the primary company, see here.
If you want to keep both values, you’d have to take note of that (copy and paste it) and then store this information in a custom property (secondary street address, secondary postal code) or within a pinned note in the activity timeline of the company record. It’s not possible to keep two values in those default fields.
Best regards!
Thank you
- most companies will have more than one address. What is your best practice when you encounter this?
Hi @MLy1,
Multiple options here, you could either create child company records, you could create additional address fields or simply pin a note to the top of the record containing all addresses.
Best regards!