Our fulfillment service sends us automated emails based on the delivery status of our products. At this time, I have an automation to auto-format a consistent ticket based on the step in the delivery process.
However, since these emails are coming from our fulfillment service and not the contact, I’m unable to associate the contact to the tickets via workflows. Is there a way to do this that I’m just missing, or any workarounds?
Thank you.
Hi @TNicholson5 ,
Does the email you receive from fulfillment contain any information regarding the individual Contact in HubSpot in the email body or email subject line such as the contact’s name, email address, orHubSpot Contact Record ID etc?
From the top of my head there are no ready-to-go functions in HubSpot to achieve what you’re looking for, but there might be workflows that can be implemented!
Thanks,
 | Matt Aire HubSpot Freelancer | Founder @ pocketpros Let's chat HubSpot - book a meeting |
If my reply was useful and helped answer your question, please mark it as a solution to help the community!
Sadly, not enough information for a contact match. The body of the email contains the contacts first name.
It’s hard to suggest anything more without seeing your full journey from initial ticketing to sending information to fulfillment and receiving confirmation back but perhaps the information sent to fulfillment could include something unique to the contact. And using Operations Hub Pro to custom code the association.
Do you have operations Hub pro?
Thanks,
| Matt Aire HubSpot Freelancer | Founder @ pocketpros Let's chat HubSpot - book a meeting |
If my reply was useful and helped answer your question, please mark it as a solution to help the community!