Is there a Knowledge base just for agents for better and quicker answer for the his/her customers?

Service Hub Knowledge Base Tool
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Hi @tZhou6,

Thanks for the additional details!

You are correct -- playbooks would be the best tool to use in this case :slightly_smiling_face:

You can read more about playbooks in this help article. They are available for Sales Hub and Service Hub Professional and Enterprise accounts.

All the best,

Kristen