Hello,
We recently received an issue with our tickets where one ticket created 4 tickets after each reply. Is it possible to consolidate these automatically by the subject lines?
Hi @cclark2,
Not out of the box, no. If it’s just this instance, merging manually is the best option. Merge records
If you want to automate this, this is currently handled most easily through third party tools. I would recommend Koalify (Disclaimer: the link is an affiliate link which makes me eligible for commission). You can set up custom deduplication rules and apply them through HubSpot workflows.
More on Koalify here: https://koalify.io/
Best regards!