# IP country

**URL:** <https://community.hubspot.com/t/ip-country/29253>\
**Category:** CRM\
**Tags:** professional\
**Created:** [December 16, 2020, 1:41pm UTC](https://community.hubspot.com/t/ip-country/29253 "2020-12-16T13:41:59Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Stijn](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stijn/32/44643_2.png) [@Stijn](https://community.hubspot.com/u/Stijn)\
**Post date:** [December 16, 2020, 1:41pm UTC](https://community.hubspot.com/t/ip-country/29253/1 "2020-12-16T13:41:59Z")

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Hi,

I’m using the IP Country property to fill our own custom Country property using a workflow. But sometimes I get an error:

- The contact property couldn’t be copied. The record doesn’t have this property or the property doesn’t have a value.

Is it possible there is a delay in the creation of the IP Country when a contact is created?

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**Author:** ![Tyler-Tegen](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tyler-tegen/32/104310_2.png) [@Tyler-Tegen](https://community.hubspot.com/u/Tyler-Tegen)\
**Post date:** [December 16, 2020, 2:16pm UTC](https://community.hubspot.com/t/ip-country/29253/2 "2020-12-16T14:16:49Z")

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Hey Stijn,

I can’t see the records you’re enrolling into the workflow, but my guess is that the “IP Country” field is empty for those records. If a lead didn’t come in via a hubspot form, your CRM likely hasn’t had a chance to identify their I.P. address and therefore their country.

Some alternatives to consider:

- An enrichment tool that pulls from their company domain (think Clearbit, Zoom Info, etc)
- If you have their phone numbers, you can map specific area codes to countries using a workflow and the Phone number “Starts with” logic. This would require proper phone number formatting as well.

Hope this helps,

Tyler

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<div class="post-metadata">

**Author:** ![YoelBA-GDS](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/yoelba-gds/32/69265_2.png) [@YoelBA-GDS](https://community.hubspot.com/u/YoelBA-GDS)\
**Post date:** [September 4, 2023, 7:51am UTC](https://community.hubspot.com/t/ip-country/29253/3 "2023-09-04T07:51:27Z")

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We collect incoming Lead information using a bonafide HubSpot form and the ip country property for most of the countries of the world are captured … except for the United States of America. Does anyone have an explanation for this phenomenon? We are working from Israel.