# Invoicing emails

**URL:** <https://community.hubspot.com/t/invoicing-emails/133706>\
**Category:** Commerce Tools\
**Tags:** payments-links\
**Created:** [June 2, 2025, 7:57am UTC](https://community.hubspot.com/t/invoicing-emails/133706 "2025-06-02T07:57:05Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![rcundycambridge](https://avatars.discourse-cdn.com/v4/letter/r/dec6dc/32.png) [@rcundycambridge](https://community.hubspot.com/u/rcundycambridge)\
**Post date:** [June 2, 2025, 7:57am UTC](https://community.hubspot.com/t/invoicing-emails/133706/1 "2025-06-02T07:57:05Z")

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Hi,

I’m really struggling to use attach my email to be able to send emails to my clients.

Everytime is try to add my email address it says I don’t have the permissions. I’m a super user and the MS 360 account holder.

Any help?

 ![Screenshot 2025-06-02 at 08.56.31.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/5/6/5671799f33409bb40a0be6a88768a6683c16c4a2.jpeg)

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**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [June 2, 2025, 6:06pm UTC](https://community.hubspot.com/t/invoicing-emails/133706/2 "2025-06-02T18:06:43Z")

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Hi, @rcundycambridge 👋 Thanks for your question. Permission-based issues are tough to troubleshoot via the community. And I’d like to invite some of our community experts to the conversation — hey **[@Jigar\_Thakker](https://community.hubspot.com/t5/user/viewprofilepage/user-id/610147) @james-portant @kosalaindrasiri** have you helped any of your clients with this specific challenge? Thank you very much for taking a look! — Jaycee

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**Author:** ![kosalaindrasiri](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kosalaindrasiri/32/44349_2.png) [@kosalaindrasiri](https://community.hubspot.com/u/kosalaindrasiri)\
**Post date:** [June 3, 2025, 12:18pm UTC](https://community.hubspot.com/t/invoicing-emails/133706/3 "2025-06-03T12:18:24Z")

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Hi [@Jaycee\_Lewis](https://community.hubspot.com/t5/user/viewprofilepage/user-id/127074), thanks for the mention.

@rcundycambridge,

Even though you’re a **super user in HubSpot** , Microsoft 365 treats email connection as an **organization-wide app permission** , and your current Microsoft account doesn’t have the **Global Admin role** required to authorize third-party apps like HubSpot.

The message:

_“HubSpot, Inc. needs permission to access resources in your organization that only an admin can grant.”_

means your **Microsoft tenant is set to require admin approval for app integrations**.

If you have a Microsoft 365 Global Admin sign in using the link _“Have an admin account? Sign in with that account”_

Once logged in, the Global Admin must click “Accept” to grant HubSpot access org-wide.

After that, you’ll be able to connect your inbox without any further issues.

Hope this helps!

Regards,

Kosala