# invite bounced

**URL:** <https://community.hubspot.com/t/invite-bounced/80542>\
**Category:** Account & Settings\
**Tags:** free\
**Created:** [May 4, 2023, 3:14am UTC](https://community.hubspot.com/t/invite-bounced/80542 "2023-05-04T03:14:21Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![WWR](https://avatars.discourse-cdn.com/v4/letter/w/ce7236/32.png) [@WWR](https://community.hubspot.com/u/WWR)\
**Post date:** [May 4, 2023, 3:14am UTC](https://community.hubspot.com/t/invite-bounced/80542/1 "2023-05-04T03:14:21Z")

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I’m not sure how this works, but I’ll just throw it out here.

I’m new to Hubspot, I have invited two co-workers, and no matter what I do, one of my co-workers does not get the invite. Has anyone run into this?

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**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\
**Post date:** [May 4, 2023, 1:13pm UTC](https://community.hubspot.com/t/invite-bounced/80542/2 "2023-05-04T13:13:37Z")

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Hi @WWR,

Welcome to HubSpot and the Community!

Thank you for reaching out 🙂

Would you mind confirming all the steps detailed in the following article have been followed? They should help: [Not receiving HubSpot system or notification emails](https://knowledge.hubspot.com/email/not-receiving-hubspot-system-or-notification-emails)

Can you please let us know if these steps help? Thank you!

Best,

Kristen

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**Author:** ![WWR](https://avatars.discourse-cdn.com/v4/letter/w/ce7236/32.png) [@WWR](https://community.hubspot.com/u/WWR)\
**Post date:** [May 4, 2023, 4:34pm UTC](https://community.hubspot.com/t/invite-bounced/80542/3 "2023-05-04T16:34:14Z")

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I’m getting lost in all the details. I’m just taking the first step with this software, setting up myself and two other user. I haven’t even started working on it, and I’ve already spent 4 hours trying to get past sending an invite. Wow. Maybe this one isn’t for me???

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**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\
**Post date:** [May 8, 2023, 1:22pm UTC](https://community.hubspot.com/t/invite-bounced/80542/4 "2023-05-08T13:22:35Z")

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Hi @WWR,

Thank you for your feedback. I apologize for any business impact this may have caused.

In order to look into this further, I first have to confirm if you have gone through the troubleshooting steps in the linked article including [allowlisting](https://knowledge.hubspot.com/email/not-receiving-hubspot-system-or-notification-emails#set-up-allowlisting).

Can you confirm that your colleagues have allowlisted the HubSpot email addresses and IP Addresses and are still not receiving the invite emails?

Thank you,

Kristen