Invalid ad creative - contact tracking error

Hi @karstenkoehler,

We have probably found the issue ourselves. We use PAC carousel ads. These don’t seem supported by Hubspot tracking.

Ads that use Placement Asset Customization (PAC) carousel format cannot be tracked. Standard carousel ads can be tracked.

However, for us, it is important that the stories and the reels have an adapted format compared to the feed, as square visuals don’t work very well for stories and reels. Any solutions you have in mind?