Hey everyone,
My name is Nick Stevens, and I’m from New Zealand. I currently work for PB Tech NZ, the country’s largest IT hardware reseller.
My current role is Senior Sales Consultant at a local branch, where I help customers and small businesses make smarter long-term buying decisions around IT hardware, software, and technology solutions.
One tactic I recommend for closing more deals is to focus on building rapport and understanding the customer before trying to sell anything. When a customer comes in unsure about what they need, I’ve learned not to jump straight to the first solution. Instead, I ask simple open-ended questions, listen properly, and try to understand their situation, pain points, and goals.
The goal is to build trust so the customer knows you are there to help, not just make a sale. If you help them choose a product or service that saves time, improves productivity, or helps their business make money, they are far more likely to come back.
My main goal in joining this study group is to improve how I use CRM systems. I’m confident with connecting with people, building relationships, creating customer accounts, mapping contacts, and identifying opportunities. However, I want to get better at using that data properly, following up more effectively, and turning those relationships into long-term business growth.
Looking forward to learning from everyone here.