Hi, My name is Cheryl Ruppel
1.Customer Success Manager
2. BioTech and Biopharma Research
3. Utilizing data to drive internal change for a better Customer Experience
4. Not yet, I’ll be reviewing the channel for some great ideas.
5. Customer Experience best practices, Customer Journey Mapping and Data-Driven Program Management
6. More knowledge of the field and area. Ideas to continue enhancing my skills and a broader network to learn from.