Hello,
I’m Cristina from iuvo Technologies, an IT Consulting firm, in MA. I currently own the marketing program, but will be moving into our newly formed RevOps role. Im excited to see the impact we can make when we bring together sales, marketing and customer service to drive customer loyalty. Our business has a hyper focus on customer service, which is not typical of other IT Consulting companies or MSPs, so we will be looking to built the RevOps role with a customer service/loyalty focus. HubSpot has actually been our main source of RevOps material, but I am excited to find more sources to help further our knowledge.
We are currently working on putting together presentations about RevOps to get internal buy in, a scorecard of data to highlight our best clients and where there is opportunity at other clients, and uncovering the pain points that prevent out our consultantsfrom delivering regular business reviews.
I do not know anyone in a RevOps role like I do with marketing, so I hope to get more contacts to create a base of people I can knowledge share and get advice from.
Looking forward to connecting with you all soon.
Regards,
Cristina