I am wondering if there is an app for adding a chat box to tickets, for the internal team (not customer interface, although maybe) working on a service request. We can use Notes to communicate, but a more realtime chat environment that gets saved with the ticket would be amazing. Does anyone know of any solutions?
Yes @RGoldstein1
It’s possible It is possible to add a chat box to tickets for the internal team However, it is not clear if there is an app specifically designed for this purpose.
You can check the Knowledgebase:Create tickets
Let me know if you have any followup questions.
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What you saying and what you provided as a link doenst tie up? Not answering the question im afraid. …