Hi team,
I have a HubSpot form that allows multiple files in one upload field. A workflow sends an internal notification email that includes the form fields and the upload field via a personalization token. When a contact uploads more than one file, the email shows the file URLs combined into one long link. The result is one broken link instead of separate links.
I tested different templates, plain text sections, reinserting the token, and changing field order. Support reproduced the behavior and said it appears to be a product limitation. Their workaround was to create separate file upload properties, add them to the form, and insert one token per property in the email. This works for a small fixed number of files but does not scale.
My questions are:
Has anyone found a way to output each uploaded file as its own link in internal emails without creating multiple properties?
If not, please consider this a feature request to format values from a multi file upload as separate links, ideally one per line, in internal notification emails.
Environment details:
Forms with multiple files allowed in a single upload field
Workflow internal notification email
Using the file upload property token
Outcome is multiple URLs concatenated into one hyperlink
Thanks,
