# Internal email workflows **URL:** \ **Category:** CRM\ **Tags:** workflows\ **Created:** [May 23, 2024, 3:43pm UTC](https://community.hubspot.com/t/internal-email-workflows/107866 "2024-05-23T15:43:47Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![CClark3](https://avatars.discourse-cdn.com/v4/letter/c/87869e/32.png) [@CClark3](https://community.hubspot.com/u/CClark3)\ **Post date:** [May 23, 2024, 3:43pm UTC](https://community.hubspot.com/t/internal-email-workflows/107866/1 "2024-05-23T15:43:47Z")
Hello, We currently have a workflow where a deal closes it sends an email to our finance team letting them know this deal has been closed. Is it possible to send this to users who are not in Hubspot? Right now all the finance team is in Hubspot as users but we eventually want to have more users added to this email who do not need Hubspot access. ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [May 23, 2024, 4:13pm UTC](https://community.hubspot.com/t/internal-email-workflows/107866/2 "2024-05-23T16:13:04Z")
Hi @CClark3, HubSpot only allows for sending notifications to users in your portal. In contact-based workflows, there is a workaround to send an internal marketing email to a specified non-user address (requiring Marketing Hub Professional), in deal-based workflows this is unfortunately not possible. You would have to invite these users into HubSpot (with view-only permissions), which is what I would recommend. It’s fast, it’s simple, it’s what HubSpot wants you to do with barely any downsides, asides from explaining to the invitees that they have to register and do nothing afterwards. Alternatively, you can create fake-users for shared email addresses, e.g. a “Finance” user with the shared email address [finance@yourcompany.com](mailto:finance@yourcompany.com), allowing you to email all users behind that alias / group / shared address. Best regards! ---
**Author:** ![ac11](https://avatars.discourse-cdn.com/v4/letter/a/7feea3/32.png) [@ac11](https://community.hubspot.com/u/ac11)\ **Post date:** [January 10, 2025, 6:41pm UTC](https://community.hubspot.com/t/internal-email-workflows/107866/3 "2025-01-10T18:41:44Z")
thank you for the quick reply. how do i adjust the settings so co workers get an email when they are mentioned in a note on a deal or conact? ---
**Author:** ![ac11](https://avatars.discourse-cdn.com/v4/letter/a/7feea3/32.png) [@ac11](https://community.hubspot.com/u/ac11)\ **Post date:** [January 10, 2025, 6:46pm UTC](https://community.hubspot.com/t/internal-email-workflows/107866/4 "2025-01-10T18:46:02Z")
Also, is there a way to set up that some employees get an email notifaction when a new deal is created. i.e., the manager. ? ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [January 11, 2025, 6:28am UTC](https://community.hubspot.com/t/internal-email-workflows/107866/5 "2025-01-11T06:28:08Z")
@ac11 yes, with a short deal-based workflow: [Create workflows](https://knowledge.hubspot.com/workflows/create-workflows) 1. Enroll deals when Create date is less than 1 day ago 2. Send internal email notification ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [January 11, 2025, 6:27am UTC](https://community.hubspot.com/t/internal-email-workflows/107866/6 "2025-01-11T06:27:27Z")
@ac11 typically, mentions are automatically triggering notifications unless users have turned this off. If you want to ensure it’s turned on for all, you need to create notification profiles: [Create notification profiles](https://knowledge.hubspot.com/account-management/create-notification-profiles) ---
**Author:** ![elantz94](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/elantz94/32/51439_2.png) [@elantz94](https://community.hubspot.com/u/elantz94)\ **Post date:** [October 2, 2025, 12:26pm UTC](https://community.hubspot.com/t/internal-email-workflows/107866/7 "2025-10-02T12:26:11Z")
Hi @karstenkoehler Does this still apply? Can a user with a view-only seat be the recipient of internal email notifications? Kind regards, Erik ---
**Author:** ![RJaffe6](https://avatars.discourse-cdn.com/v4/letter/r/919ad9/32.png) [@RJaffe6](https://community.hubspot.com/u/RJaffe6)\ **Post date:** [February 19, 2026, 9:47pm UTC](https://community.hubspot.com/t/internal-email-workflows/107866/8 "2026-02-19T21:47:18Z")
I tried creating a fake-user with a view-only seat for a shared email address but the invite email never comes through. I have tried resending the invite and followed all the steps in the [Not receiving HubSpot system or notification emails](https://knowledge.hubspot.com/marketing-email/not-receiving-hubspot-system-or-notification-emails) knowledge base. Can you help? ---
**Author:** ![Victor\_Becerra](https://avatars.discourse-cdn.com/v4/letter/v/87869e/32.png) [@Victor\_Becerra](https://community.hubspot.com/u/Victor_Becerra)\ **Post date:** [February 19, 2026, 10:18pm UTC](https://community.hubspot.com/t/internal-email-workflows/107866/9 "2026-02-19T22:18:12Z")
Hey @RJaffe6 Thank you for posting! I replied to the other post you commented on with the same issue. Please DM me the new email so we can check it on our side, since I don’t see any bounce status on your portal. Thanks! Victor