Internal comments should be visible across inboxes/teams in the same customer email thread.
When a customer copies multiple teams from our organisation into one email (e.g. Customer Service and Technical, each with their own inbox), any internal comment added by one team only appears in that team’s inbox view. The other team, despite being on the same email thread, can’t see it.
Since both teams are actively part of the conversation, we need comments to be visible to all teams/inboxes associated with that thread, not siloed to whichever inbox happened to add them.
Use case: This would help teams collaborating on the same customer conversation stay aligned without needing to duplicate notes, ask each other for updates outside HubSpot, or risk one team missing key context the other has already logged.
Would love to see this supported natively.