# Intercom Integration: Reporting

**URL:** <https://community.hubspot.com/t/intercom-integration-reporting/18297>\
**Category:** HubSpot Ideas\
**Tags:** sales-activity-feed\
**Created:** [January 23, 2020, 5:12pm UTC](https://community.hubspot.com/t/intercom-integration-reporting/18297 "2020-01-23T17:12:45Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![MrsMaverick](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mrsmaverick/32/1634_2.png) [@MrsMaverick](https://community.hubspot.com/u/MrsMaverick)\
**Post date:** [January 23, 2020, 5:12pm UTC](https://community.hubspot.com/t/intercom-integration-reporting/18297/1 "2020-01-23T17:12:45Z")

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**Overview**

We are currently trying to use HubSpot for support and CS teams. We added the intercom and HubSpot integration so now CSR’s can see conversations on a contact which is a great first step knowing but it’s not very actionable.

**Request**

The hope is to report on how many conversations a company/ contact has in a given period. This way we can see which companies are taking more time and energy. Maybe flag it to get the CSR to reach out and help.  
**Bonus**

This would be even better if we could flag the unhappy customers from Intercom in Hubspot via a report that could go on a CSR dashboard.  
_Ideal CSR Dashboard: \*# of companies per CSR,_ MRR, Last logged in (from Intercom), Happiness (from Intercom), Paid/ next payment (via Chargebee integration), last contacted(being able to exclude or include intercom interactions), \*Stage of onboarding, \*Missing data needing to be filled out.  
\*means we can currently do it  
Thank you so much for listening! I really hope we can make HubSpot our CS tool as we scale but if you are not planning on working to be that let me know so I can find another tool.

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**Author:** ![conyfarias](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/conyfarias/32/37334_2.png) [@conyfarias](https://community.hubspot.com/u/conyfarias)\
**Post date:** [August 14, 2020, 3:59am UTC](https://community.hubspot.com/t/intercom-integration-reporting/18297/2 "2020-08-14T03:59:10Z")

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Excellent idea, if this happens it would be beautiful

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**Author:** ![LaraP](https://avatars.discourse-cdn.com/v4/letter/l/bc79bd/32.png) [@LaraP](https://community.hubspot.com/u/LaraP)\
**Post date:** [December 29, 2021, 9:12am UTC](https://community.hubspot.com/t/intercom-integration-reporting/18297/3 "2021-12-29T09:12:30Z")

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I agree. Seeing the number of conversations a contact had in a period would help.