# Intercom/HubSpot problem syncing

**URL:** <https://community.hubspot.com/t/intercom-hubspot-problem-syncing/112281>\
**Category:** CRM\
**Tags:** enterprise\
**Created:** [July 18, 2024, 7:03am UTC](https://community.hubspot.com/t/intercom-hubspot-problem-syncing/112281 "2024-07-18T07:03:17Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![KSergieva11](https://avatars.discourse-cdn.com/v4/letter/k/e47c2d/32.png) [@KSergieva11](https://community.hubspot.com/u/KSergieva11)\
**Post date:** [July 18, 2024, 7:03am UTC](https://community.hubspot.com/t/intercom-hubspot-problem-syncing/112281/1 "2024-07-18T07:03:17Z")

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Hi everyone,

We have an integration between Intercom and HubSpot and I added a new field to be mapped yesterday (the field in HubSpot is with the same name as the field in Intercom - both are dropdown fields, same values). I added the new mapping and then clicked on save & sync. Due to the large volume of contacts, the sync took 5-6 hours. This morning when I opened to see if the sync has completed, I see that 90% of the contacts are in proper sync, some are failing, some are excluded (expected).

However, I don’t see the new field that I added with the stored information to have been synced in Intercom and I am not sure what I have done wrong, do you have any suggestions?

 ![Screenshot 2024-07-18 at 10.02.04.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/d/0dde472fc3ac63840245ca8b9bcab6f5134d9a6d.png)

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**Author:** ![Genesis17](https://avatars.discourse-cdn.com/v4/letter/g/cc9497/32.png) [@Genesis17](https://community.hubspot.com/u/Genesis17)\
**Post date:** [July 18, 2024, 1:40pm UTC](https://community.hubspot.com/t/intercom-hubspot-problem-syncing/112281/2 "2024-07-18T13:40:19Z")

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Hi @KSergieva11,

Double-check the new field mapping (names & data types). Large syncs can take time - give it a bit for the new field to fully update in Intercom. If no luck after some time, try a manual refresh in both platforms. HubSpot support can also help diagnose!

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**Author:** ![Genesis17](https://avatars.discourse-cdn.com/v4/letter/g/cc9497/32.png) [@Genesis17](https://community.hubspot.com/u/Genesis17)\
**Post date:** [July 23, 2024, 11:39am UTC](https://community.hubspot.com/t/intercom-hubspot-problem-syncing/112281/3 "2024-07-23T11:39:38Z")

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In the meantime, that [Fear of God Essentials](https://genesis17.com/) hoodie you ordered might just arrive (Just kidding… unless?)