Inter department mail

Smart CRM & Sales Hub CRM
1

Hello,

I have an issue with inter department mail being tracked as a sales lead or added as a contact. My google email address is also used to communicate within our company. Every time an employee or an associate emails me, they get added on the CRM as a contact (lead). I have tried associating them with the same company as I am and they are still showing up as prospects.

Is there a workaround for this predicament? I will eventually be receiving a ton of mail from different personnel of different departments from within our company. It would clutter up my contacts list with our own employees. Hoping this can be worked out seeing that out of all the CRMs I have been trying, HubSpot has been the most promising so far.

Best regards,

Manuel Utzurrum IV

Program Director i/c Business Development

SoftServe Global, LLC

2

Hi @Manuel_IV A contact shouldn’t be created when they send you a message, however, they could be added as a contact if you choose “Log” when sending them a message from the CRM or your connected inbox. This will only happen if the recipinet has an email domian different from your portal domain.

You can also add a contact by selecting Add to HubSpot from the sidebar when composing a message.

Ed

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