# Integration with FreshDesk **URL:** \ **Category:** HubSpot Ideas\ **Tags:** integrations\ **Created:** [June 27, 2017, 1:47pm UTC](https://community.hubspot.com/t/integration-with-freshdesk/2526 "2017-06-27T13:47:18Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![StuStokes](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stustokes/32/76793_2.png) [@StuStokes](https://community.hubspot.com/u/StuStokes)\ **Post date:** [June 27, 2017, 1:47pm UTC](https://community.hubspot.com/t/integration-with-freshdesk/2526/1 "2017-06-27T13:47:18Z")
Hi There, We use FreshDesk as our support portal and Hubspo on a daily basis. Are there plans to integrate in a similar vein to that of Zendesk and Hubspot? Cheers, Stu ---
**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\ **Post date:** [July 17, 2017, 10:50am UTC](https://community.hubspot.com/t/integration-with-freshdesk/2526/2 "2017-07-17T10:50:31Z")
Hi Stu, Freshdesk Hubspot integration is available. You can refer to this setup link [https://support.freshdesk.com/support/discussions/topics/305757](https://support.freshdesk.com/support/discussions/topics/305757) ---
**Author:** ![StuStokes](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stustokes/32/76793_2.png) [@StuStokes](https://community.hubspot.com/u/StuStokes)\ **Post date:** [July 17, 2017, 11:00am UTC](https://community.hubspot.com/t/integration-with-freshdesk/2526/3 "2017-07-17T11:00:04Z")
Hi [@Vignesh](https://community.hubspot.com/t5/user/viewprofilepage/user-id/13136) that’s great from the Freshdesk perspective and will certainly set it up. Ideally, what we are after is the details from Freshdesk to appear in Hubspot so that the larger of the teams can see interactions across support within the sales record. Thanks for your help. Stu ---
**Author:** ![klichthart](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/klichthart/32/86357_2.png) [@klichthart](https://community.hubspot.com/u/klichthart)\ **Post date:** [December 5, 2017, 7:47pm UTC](https://community.hubspot.com/t/integration-with-freshdesk/2526/4 "2017-12-05T19:47:21Z")
Hi - I have upvoted this thread, but would also like to add a comment to show support for the Freshdesk \> Hubspot integration. To have conversations that are taking place in Freshdesk attached to contact information on Hubspot would be invaluable. Thanks. kris ---
**Author:** ![PeteLegg](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/petelegg/32/63860_2.png) [@PeteLegg](https://community.hubspot.com/u/PeteLegg)\ **Post date:** [December 8, 2017, 10:16am UTC](https://community.hubspot.com/t/integration-with-freshdesk/2526/5 "2017-12-08T10:16:30Z")
Hi, I have also upvoted this thread as we would also like the opportunity to view freshdesk ticket contents within any given contacts we have within Hubspot. Could you please advise if this is possible to develop via the developer platform or what we could do to push this through to being developed? Many thanks, Pete ---
**Author:** ![acmo](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/acmo/32/77060_2.png) [@acmo](https://community.hubspot.com/u/acmo)\ **Post date:** [July 12, 2018, 6:30am UTC](https://community.hubspot.com/t/integration-with-freshdesk/2526/6 "2018-07-12T06:30:58Z")
Kudos +1 ---
**Author:** ![nforgione](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nforgione/32/21752_2.png) [@nforgione](https://community.hubspot.com/u/nforgione)\ **Post date:** [December 3, 2018, 8:24pm UTC](https://community.hubspot.com/t/integration-with-freshdesk/2526/7 "2018-12-03T20:24:22Z")
Still no answer on this one? I’d imagine the answer would be no now that Service Hub is available. In the end though a simple yes or no would be good too. ---
**Author:** ![pgraham](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pgraham/32/21752_2.png) [@pgraham](https://community.hubspot.com/u/pgraham)\ **Post date:** [May 9, 2019, 5:19pm UTC](https://community.hubspot.com/t/integration-with-freshdesk/2526/8 "2019-05-09T17:19:49Z")
I was so hopeful when I clicked in this link… Upvoting, but with little hope… ---
**Author:** ![pgraham](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pgraham/32/21752_2.png) [@pgraham](https://community.hubspot.com/u/pgraham)\ **Post date:** [July 17, 2019, 8:19pm UTC](https://community.hubspot.com/t/integration-with-freshdesk/2526/9 "2019-07-17T20:19:27Z")
Commenting again, because I REALLY want this!! \ I don’t think they’ll do it. We’ve been using the Zendesk integration (created by Zendesk, NOT HubSpot!) and that’s worked well, but we are switching to Freshdesk, and I’m deeply sad to lose the ability to see support tickets from within HubSpot, it feels like a step backward… ---
**Author:** ![maclemmens](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/maclemmens/32/27089_2.png) [@maclemmens](https://community.hubspot.com/u/maclemmens)\ **Post date:** [July 29, 2019, 8:12pm UTC](https://community.hubspot.com/t/integration-with-freshdesk/2526/10 "2019-07-29T20:12:47Z")
+1 - would be very helpful ---
**Author:** ![KarolinaOlczak](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karolinaolczak/32/22074_2.png) [@KarolinaOlczak](https://community.hubspot.com/u/KarolinaOlczak)\ **Post date:** [October 2, 2019, 2:57pm UTC](https://community.hubspot.com/t/integration-with-freshdesk/2526/11 "2019-10-02T14:57:23Z")
Hi there 🙂 As well, I need it too… Any workarounds? As my Zapier integration is failing. ---
**Author:** ![pgraham](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pgraham/32/21752_2.png) [@pgraham](https://community.hubspot.com/u/pgraham)\ **Post date:** [October 2, 2019, 3:20pm UTC](https://community.hubspot.com/t/integration-with-freshdesk/2526/12 "2019-10-02T15:20:16Z")
Hey Karolina, I have gotten my Zapier integration to work, and it is creating a note in HubSpot everytime a new ticket is created in Freshdesk. I had to open a support ticket with Freshdesk to get this to work, initially mine WAS failing too. If your zap is in test mode, for whatever reason, test mode will NOT work. If you actually turn it on, then mine worked. I also had some issues with formatting, and found that \
in the zap works for carriage returns, if you need that, and using the Zapier formatter worked to format the description so it didn’t appear in HubSpot as one giant block of text, but retained the original formatting. I hope this helps, good luck! ---
**Author:** ![KarolinaOlczak](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karolinaolczak/32/22074_2.png) [@KarolinaOlczak](https://community.hubspot.com/u/KarolinaOlczak)\ **Post date:** [October 3, 2019, 5:34pm UTC](https://community.hubspot.com/t/integration-with-freshdesk/2526/13 "2019-10-03T17:34:41Z")
Hi pgraham, thanks for your reply - it helped and it looks that it works 🙂 ---
**Author:** ![Sibar76](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sibar76/32/9140_2.png) [@Sibar76](https://community.hubspot.com/u/Sibar76)\ **Post date:** [November 13, 2019, 9:47am UTC](https://community.hubspot.com/t/integration-with-freshdesk/2526/14 "2019-11-13T09:47:52Z")
Same, I would like to check tickets from Freshdesk inside hubpost ---
**Author:** ![danodev](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/danodev/32/34870_2.png) [@danodev](https://community.hubspot.com/u/danodev)\ **Post date:** [January 3, 2020, 8:35pm UTC](https://community.hubspot.com/t/integration-with-freshdesk/2526/15 "2020-01-03T20:35:28Z")
I would also like to see my freshdesk activity mapped at both a company and customer level. ---
**Author:** ![galenkm](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/galenkm/32/99782_2.png) [@galenkm](https://community.hubspot.com/u/galenkm)\ **Post date:** [January 10, 2020, 6:21pm UTC](https://community.hubspot.com/t/integration-with-freshdesk/2526/16 "2020-01-10T18:21:44Z")
Upvoting! I’d like our tickets created in Freshdesk to sync to Hubspot CRM so that we can have automated email replies pushed out through Hubspot. ---
**Author:** ![grahamturner](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/grahamturner/32/87988_2.png) [@grahamturner](https://community.hubspot.com/u/grahamturner)\ **Post date:** [January 27, 2020, 9:02pm UTC](https://community.hubspot.com/t/integration-with-freshdesk/2526/17 "2020-01-27T21:02:27Z")
Upvoting as well. This would be a great feature to have as it would make Hubspot the single source of truth for all customer data and would help immensely! ---
**Author:** ![nathanw1](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nathanw1/32/79644_2.png) [@nathanw1](https://community.hubspot.com/u/nathanw1)\ **Post date:** [February 25, 2020, 12:07pm UTC](https://community.hubspot.com/t/integration-with-freshdesk/2526/18 "2020-02-25T12:07:44Z")
Yet another upvote… it’s been 2 and a half years. ---
**Author:** ![gil1001](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/gil1001/32/79091_2.png) [@gil1001](https://community.hubspot.com/u/gil1001)\ **Post date:** [March 30, 2020, 9:37pm UTC](https://community.hubspot.com/t/integration-with-freshdesk/2526/19 "2020-03-30T21:37:44Z")
Indeed 2.5 years since this request has been open. Hubspot is there any update? ---
**Author:** ![galenkm](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/galenkm/32/99782_2.png) [@galenkm](https://community.hubspot.com/u/galenkm)\ **Post date:** [May 26, 2020, 10:25pm UTC](https://community.hubspot.com/t/integration-with-freshdesk/2526/20 "2020-05-26T22:25:38Z")
Please let us create Hubspot contacts from Freshdesk tickets! [Next page](https://community.hubspot.com/t/integration-with-freshdesk/2526.md?page=2)