We have an integration that will set original source data and latest source data if a contact is net new to the database. However, if the contact is already in our database the integration may cause additional fields to be updated but not the latest source information at that point. We’d like to leverage latest source information as enrollment criteria for a workflow. Do you know what could be causing latest source to not be update?
Hey, @JBaehr
Welcome to the community. It is challenging for our community experts to troubleshoot technical difficulties without more details.
Details like these are often part of posts that get responses from the community:
- Integration Details – custom-built or third-party, for example
- Code snippets if applicable
- Specific error messages or logs
- How is the enrollment set up your workflow
- Any other observations, behavior patterns, etc
Thanks for the additional information! — Jaycee