Dear Team,
I have my own CRM through which Inbound and outbound calling functionalities run through the AGENT CTI. So now I want to enable and integrate my Agent CTI to make calls and update the status of the call in the HUBSPOT for the Leads, Companies, Deals, and Contacts.
Any input will be greatly appreciated.
Hey @RM1221 there’s currently no api within HubSpot for calling, meaning it’s not possible to have a third party system integrate with the HubSpot calling tool.
You could however create a custom event within the CRM to log calls from your external system as a custom event within the contact timeline. There’s information on this within the api docs:
This will however require some development skills to create this custom integration.