# Integration Issues with Cloud PBX

**URL:** <https://community.hubspot.com/t/integration-issues-with-cloud-pbx/127234>\
**Category:** APIs & Integrations\
**Tags:** companies\
**Created:** [March 3, 2025, 8:29pm UTC](https://community.hubspot.com/t/integration-issues-with-cloud-pbx/127234 "2025-03-03T20:29:12Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Fonax](https://avatars.discourse-cdn.com/v4/letter/f/b5a626/32.png) [@Fonax](https://community.hubspot.com/u/Fonax)\
**Post date:** [March 3, 2025, 8:29pm UTC](https://community.hubspot.com/t/integration-issues-with-cloud-pbx/127234/1 "2025-03-03T20:29:12Z")

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Hi,

Our development team has successfully integrated Hubspot with a demo account of our cloud PBX. When any call is placed or received by our PBX, the contact (if new) is created on Hubspot´s CRM and the call is registered accordingly as an incoming or outgoing call for that contact. If it is an existing customer, only the call register is created and assigned to the corresponding contact. However, when I try the same with our customer´s Hubspot account, no call registration takes place and we do not receive error logs either.

What do you reccomend doing from Hubspot´s side in order to troubleshoot the problem ?

Thank you !

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**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [March 4, 2025, 5:13pm UTC](https://community.hubspot.com/t/integration-issues-with-cloud-pbx/127234/2 "2025-03-04T17:13:47Z")

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Hey, @Fonax 👋 Thanks for your question. To clarify, this is a peer-to-peer support forum. HubSpot Support and Product members do not provide direct support in the community. It can be challenging for our members to troubleshoot this without being able to test or having more details. Hey [@zach\_threadint](https://community.hubspot.com/t5/user/viewprofilepage/user-id/324811) [@Phil\_Vallender](https://community.hubspot.com/t5/user/viewprofilepage/user-id/74) @WesQ do you have any general app troubleshooting steps that @Fonax can try?

Thank you very much! \_ jaycee

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**Author:** ![WesQ](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/wesq/32/17184_2.png) [@WesQ](https://community.hubspot.com/u/WesQ)\
**Post date:** [March 5, 2025, 4:39pm UTC](https://community.hubspot.com/t/integration-issues-with-cloud-pbx/127234/3 "2025-03-05T16:39:40Z")

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Hi @Fonax

Can you elaborate on what you mean with: “when I try the same with our customer´s Hubspot account”.

If you can provide more details and or screenshots, would be great.