# Integration between HubSpot and Intercom

**URL:** <https://community.hubspot.com/t/integration-between-hubspot-and-intercom/1733>\
**Category:** HubSpot Ideas\
**Tags:** integrations\
**Created:** [April 24, 2017, 12:30pm UTC](https://community.hubspot.com/t/integration-between-hubspot-and-intercom/1733 "2017-04-24T12:30:42Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![Wingreen](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/wingreen/32/53612_2.png) [@Wingreen](https://community.hubspot.com/u/Wingreen)\
**Post date:** [April 24, 2017, 12:30pm UTC](https://community.hubspot.com/t/integration-between-hubspot-and-intercom/1733/1 "2017-04-24T12:30:42Z")

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Here at AccuRanker, we try to sell our rank tracker via support. Giving our customers all the help they need.  
We try to make sales and support the very same thing.

We found that Intercom helps us support our customers but HubSpot is the better CRM.  
So a better integration between the two would help us alot.

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**Author:** ![roisinkirby](https://avatars.discourse-cdn.com/v4/letter/r/e95f7d/32.png) [@roisinkirby](https://community.hubspot.com/u/roisinkirby)\
**Post date:** [May 24, 2017, 1:11pm UTC](https://community.hubspot.com/t/integration-between-hubspot-and-intercom/1733/2 "2017-05-24T13:11:56Z")

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Hey @Wingreen thank you for your post! A featured HubSpot and Intercom integration is not currently planned by our product teams. However, Zapier does support several HubSpot/Intercom integration features. You can check it out [here](https://zapier.com/zapbook/hubspot/intercom/).

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**Author:** ![ronkinkade](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ronkinkade/32/31639_2.png) [@ronkinkade](https://community.hubspot.com/u/ronkinkade)\
**Post date:** [June 26, 2017, 5:37pm UTC](https://community.hubspot.com/t/integration-between-hubspot-and-intercom/1733/3 "2017-06-26T17:37:50Z")

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If an integration isn’t currently being planned, is Hubspot planning any product enhancements around in-app messaging tools?

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**Author:** ![Farah](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/farah/32/78108_2.png) [@Farah](https://community.hubspot.com/u/Farah)\
**Post date:** [August 12, 2017, 1:10am UTC](https://community.hubspot.com/t/integration-between-hubspot-and-intercom/1733/4 "2017-08-12T01:10:23Z")

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+1 on the Intercom integration! We use Intercom for our users and Hubspot for leads and Zapier is a HUGE pain to use!

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**Author:** ![Phil\_Vallender](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/phil_vallender/32/48924_2.png) [@Phil\_Vallender](https://community.hubspot.com/u/Phil_Vallender)\
**Post date:** [August 17, 2017, 9:39am UTC](https://community.hubspot.com/t/integration-between-hubspot-and-intercom/1733/5 "2017-08-17T09:39:06Z")

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Hi all,

I wrote a post summarising what I know about integrating Intercom with HubSpot using Zapier - I hope its some help to people finding this until there is news in this area:

[How to integrate Intercom and HubSpot with Zapier](https://www.blendb2b.com/blog/how-to-integrate-intercom-and-hubspot-with-zapier)

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**Author:** ![Vik](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/vik/32/62820_2.png) [@Vik](https://community.hubspot.com/u/Vik)\
**Post date:** [August 25, 2017, 4:30am UTC](https://community.hubspot.com/t/integration-between-hubspot-and-intercom/1733/6 "2017-08-25T04:30:39Z")

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**Dossier (web site and in-app chat) is integrated with HubSpot already.**

Dossier is an app to organize all customer communications, including incoming email, outgoing email, website chat, and in-app chat. It is also beautifully integrated with HubSpot, automatically sending all contacts, companies, and conversations to HubSpot CRM. Here is a video that shows you how the product works -- you will find it a great addition to HubSpot, works with Slack, and especially because you get a completely FREE app with thousands of messages included.

https://www.youtube.com/embed/DVITDkq0YkQ?feature=oembed&wmode=opaque

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**Author:** ![Damien](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/damien/32/36194_2.png) [@Damien](https://community.hubspot.com/u/Damien)\
**Post date:** [August 30, 2017, 5:39am UTC](https://community.hubspot.com/t/integration-between-hubspot-and-intercom/1733/7 "2017-08-30T05:39:24Z")

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+1 for a native Intercom integration for HubSpot.

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**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [September 18, 2017, 8:27pm UTC](https://community.hubspot.com/t/integration-between-hubspot-and-intercom/1733/8 "2017-09-18T20:27:03Z")

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+1 for a native Intercom integration for HubSpot.

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**Author:** ![ricardocici](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ricardocici/32/102498_2.png) [@ricardocici](https://community.hubspot.com/u/ricardocici)\
**Post date:** [October 9, 2017, 10:02pm UTC](https://community.hubspot.com/t/integration-between-hubspot-and-intercom/1733/9 "2017-10-09T22:02:01Z")

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+1 for a native Intercom integration for HubSpot.

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**Author:** ![kwojewoda](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kwojewoda/32/27794_2.png) [@kwojewoda](https://community.hubspot.com/u/kwojewoda)\
**Post date:** [October 10, 2017, 10:50am UTC](https://community.hubspot.com/t/integration-between-hubspot-and-intercom/1733/10 "2017-10-10T10:50:13Z")

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+1 for a native Intercom integration for HubSpot.

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**Author:** ![superbloom](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/superbloom/32/53612_2.png) [@superbloom](https://community.hubspot.com/u/superbloom)\
**Post date:** [October 18, 2017, 8:25pm UTC](https://community.hubspot.com/t/integration-between-hubspot-and-intercom/1733/11 "2017-10-18T20:25:27Z")

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We want the Intercom + Hubspot integration as well! Please build this.

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**Author:** ![fekman](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/fekman/32/14727_2.png) [@fekman](https://community.hubspot.com/u/fekman)\
**Post date:** [October 26, 2017, 4:22pm UTC](https://community.hubspot.com/t/integration-between-hubspot-and-intercom/1733/12 "2017-10-26T16:22:21Z")

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+1 for a native Intercom integration for HubSpot.

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**Author:** ![Romainroques](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/romainroques/32/2679_2.png) [@Romainroques](https://community.hubspot.com/u/Romainroques)\
**Post date:** [November 9, 2017, 9:13am UTC](https://community.hubspot.com/t/integration-between-hubspot-and-intercom/1733/13 "2017-11-09T09:13:47Z")

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+ 1 for intercom with Hubspot

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**Author:** ![DorothyP](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dorothyp/32/39641_2.png) [@DorothyP](https://community.hubspot.com/u/DorothyP)\
**Post date:** [November 9, 2017, 10:28am UTC](https://community.hubspot.com/t/integration-between-hubspot-and-intercom/1733/14 "2017-11-09T10:28:22Z")

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+1 for a native Intercom integration for HubSpot.

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<div class="post-metadata">

**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [November 24, 2017, 9:48am UTC](https://community.hubspot.com/t/integration-between-hubspot-and-intercom/1733/15 "2017-11-24T09:48:50Z")

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We are currently evaluating Hubspot which seems to be a very powerful tool. However, we support this request API with Intercom, because these two very popular solutions currently, are very complementary. For our part, we want to continue to use Intercom, so we need a dialogue between the two applications.

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**Author:** ![Huibin](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/huibin/32/93181_2.png) [@Huibin](https://community.hubspot.com/u/Huibin)\
**Post date:** [December 6, 2017, 8:49pm UTC](https://community.hubspot.com/t/integration-between-hubspot-and-intercom/1733/16 "2017-12-06T20:49:03Z")

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Second intercom+hubspot native integration

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<div class="post-metadata">

**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [January 6, 2018, 2:33pm UTC](https://community.hubspot.com/t/integration-between-hubspot-and-intercom/1733/17 "2018-01-06T14:33:03Z")

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+1 on the Intercom integration!

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**Author:** ![eyethemagpie](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/eyethemagpie/32/35493_2.png) [@eyethemagpie](https://community.hubspot.com/u/eyethemagpie)\
**Post date:** [January 25, 2018, 7:24pm UTC](https://community.hubspot.com/t/integration-between-hubspot-and-intercom/1733/18 "2018-01-25T19:24:34Z")

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What I’d like to be able to do is create/update a contact in HubSpot with the the Intercom conversation. I’d like to detail the conversation as a **new note** against the contact.

I have used Zapier to create/update a contact however currently there’s no ability to send the conversation information from Intercom via a zap to create a note. I’d like to be able to do this as my sales people are currently not armed with all the info they need in the CRM about all the customer contact.

Thanks!

Gemma

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**Author:** ![Camirand](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/camirand/32/13521_2.png) [@Camirand](https://community.hubspot.com/u/Camirand)\
**Post date:** [January 31, 2018, 10:24pm UTC](https://community.hubspot.com/t/integration-between-hubspot-and-intercom/1733/19 "2018-01-31T22:24:03Z")

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+1 on the Intercom integration!

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**Author:** ![vsacramento](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/vsacramento/32/92090_2.png) [@vsacramento](https://community.hubspot.com/u/vsacramento)\
**Post date:** [February 22, 2018, 5:38pm UTC](https://community.hubspot.com/t/integration-between-hubspot-and-intercom/1733/20 "2018-02-22T17:38:03Z")

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+1 for a native Intercom integration for HubSpot.

Our customer get in touch with us via embeded intercom plugin in our SaaS App. We need to sync intercom suport messages with my client timeline activities in CRM. This essential to know what is the status of suport with our customer-base.

[Next page](https://community.hubspot.com/t/integration-between-hubspot-and-intercom/1733.md?page=2)
