# Integrate external chatbots with HubSpot Chatbot

**URL:** <https://community.hubspot.com/t/integrate-external-chatbots-with-hubspot-chatbot/41149>\
**Category:** HubSpot Ideas\
**Tags:** conversations-inbox\
**Created:** [July 22, 2021, 12:56pm UTC](https://community.hubspot.com/t/integrate-external-chatbots-with-hubspot-chatbot/41149 "2021-07-22T12:56:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Shaunyim](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/shaunyim/32/61905_2.png) [@Shaunyim](https://community.hubspot.com/u/Shaunyim)\
**Post date:** [July 22, 2021, 12:56pm UTC](https://community.hubspot.com/t/integrate-external-chatbots-with-hubspot-chatbot/41149/1 "2021-07-22T12:56:24Z")

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We have set up an external chatbot using ChatScript and some AI, it responds via a REST API. We send it additional info like an access token for the currently connected user, which we use for server-side interactions (.e.g check the delivery status of an order etc.).

We’d like to be able to plug this into the hubspot system in a way that would allow us to branch over to the hubspot live chat for the use cases where the bot is unable to respond.

- Posted on behalf of customer

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**Author:** ![HelenHachtel](https://avatars.discourse-cdn.com/v4/letter/h/5daacb/32.png) [@HelenHachtel](https://community.hubspot.com/u/HelenHachtel)\
**Post date:** [July 14, 2023, 7:05pm UTC](https://community.hubspot.com/t/integrate-external-chatbots-with-hubspot-chatbot/41149/2 "2023-07-14T19:05:46Z")

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YES 1000% TIMES. We’re an AI service, our product’s core message is to reduce mundane tasks and automate things like customer service tickets and communications, yet I am having an incredibly hard time finding any way to get chats and Levity to play nice together. My current use case is to defer chats to an AI bot when a human is not immediately present, but I would love to integrate it for my notes, tasks, etc.

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**Author:** ![HanzWil](https://avatars.discourse-cdn.com/v4/letter/h/6f9a4e/32.png) [@HanzWil](https://community.hubspot.com/u/HanzWil)\
**Post date:** [May 3, 2024, 1:18pm UTC](https://community.hubspot.com/t/integrate-external-chatbots-with-hubspot-chatbot/41149/3 "2024-05-03T13:18:59Z")

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This would indeed be very helpful. Especially since the Hubspot’s AI bot is not really top tier just yet…