# Inserting email to start chat flow

**URL:** <https://community.hubspot.com/t/inserting-email-to-start-chat-flow/137475>\
**Category:** APIs & Integrations\
**Tags:** professional\
**Created:** [August 5, 2025, 1:14pm UTC](https://community.hubspot.com/t/inserting-email-to-start-chat-flow/137475 "2025-08-05T13:14:32Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![foodimus](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/foodimus/32/193143_2.png) [@foodimus](https://community.hubspot.com/u/foodimus)\
**Post date:** [August 5, 2025, 1:14pm UTC](https://community.hubspot.com/t/inserting-email-to-start-chat-flow/137475/1 "2025-08-05T13:14:32Z")

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Hi,

We are using [Perspective.co](http://Perspective.co) for our user onboarding [https://onboarding.domainname.com](https://onboarding.domainname.com)

At the end of the questionaire, we redirect users to a Hubspot live chat on specific page url like [https://chat.domainname.com](https://chat.domainname.com)

Hubspot support proposed to add the email variable of each contact in the url in order to have the hubspot script on the chat landing page understand which user and related Hubspot properties can be used to start tbe chatflow. [https://chat.domainname.com?email=contact@email.com](https://chat.domainname.com?email=contact@email.com)

For some reason this is not working and Hubspot support advised me to place the issue over here in the community.

Would really appreciate your support and input.

Thanks a million,

Tim

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**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [August 5, 2025, 9:36pm UTC](https://community.hubspot.com/t/inserting-email-to-start-chat-flow/137475/2 "2025-08-05T21:36:15Z")

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Hey, @foodimus 👋 Did support recommend the **Tracking Code API**? It has a section on [**Identifying a Visitor**](https://developers.hubspot.com/docs/reference/api/analytics-and-events/tracking-code#identify-a-visitor). You may want to have your devs look at the documentation for the [**Visitor Identification API**](https://developers.hubspot.com/docs/guides/api/conversations/visitor-identification#visitor-identification) as well.

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**Author:** ![foodimus](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/foodimus/32/193143_2.png) [@foodimus](https://community.hubspot.com/u/foodimus)\
**Post date:** [August 6, 2025, 5:49am UTC](https://community.hubspot.com/t/inserting-email-to-start-chat-flow/137475/3 "2025-08-06T05:49:09Z")

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Hi [@Jaycee\_Lewis](https://community.hubspot.com/t5/user/viewprofilepage/user-id/127074) Thanks for your input! Support did not recommend that yet so definitely will take a look at it. Keep you posted!