HubSpot has been deleting some of my information in my CRM. It only shows me messages that I sent but not the messages I received from my customers. Furthermore, some of the information I put in properties also got deleted. This is extremely inconvenient for my business and I really wish this could be solved as soon as possible as it is causing a great loss to my company and resulting in very unhappy customers which I simply cannot have.
Thank you in advance for your answers and your support!
Have a great & I sincerely hope you can help
This would be very odd if the HubSpot system was deleting information automatically. Additionally, any field that is updated will show the history of the values in that property. If you go to some of the properties with missing information and click, see history. Does it give you details of what was changed and when?
I may be able to help you find your missing data with a screen share. If you’d like to schedule a Zoom call, feel free to use my meetings link.
That would be great if you have time for that. I’m working from Germany, so tell me what time is best for you so that I know which time it would be for me concerning the time difference!
I just screen shared with @Thea_pr and can confirm that some email replies aren’t showing up, but some are.
She’s using G Suite and Gmail is connected appropriately. She sent a test email to me, I replied, it showed. Others in the system were previously showing email replies, but now on those contact records, this isn’t happening.
