# Increase the maximum allowed size on file uploads in forms **URL:** \ **Category:** HubSpot Ideas\ **Tags:** file-manager, help-desk, forms\ **Created:** [September 19, 2018, 1:40pm UTC](https://community.hubspot.com/t/increase-the-maximum-allowed-size-on-file-uploads-in-forms/10294 "2018-09-19T13:40:47Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Andreas](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/andreas/32/76793_2.png) [@Andreas](https://community.hubspot.com/u/Andreas)\ **Post date:** [September 19, 2018, 1:40pm UTC](https://community.hubspot.com/t/increase-the-maximum-allowed-size-on-file-uploads-in-forms/10294/1 "2018-09-19T13:40:47Z")
The maximum limit of 100MB per file is not nearly large enough if we are to include file uploads as part of our support form. Our visitors will often need to include files many times larger than that if the Support File Upload will be of any value. We would happily pay extra for a functionality that allowed us to recieve files of 100GB+ as it would be of great value. Any suggestions on how we can sove this? ---
**Author:** ![david\_dataton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/david_dataton/32/30191_2.png) [@david\_dataton](https://community.hubspot.com/u/david_dataton)\ **Post date:** [September 20, 2018, 7:40am UTC](https://community.hubspot.com/t/increase-the-maximum-allowed-size-on-file-uploads-in-forms/10294/2 "2018-09-20T07:40:33Z")
Great idea! We have crash and dump files that are far larger than 100MB. ---
**Author:** ![basil](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/basil/32/22307_2.png) [@basil](https://community.hubspot.com/u/basil)\ **Post date:** [December 19, 2018, 12:08pm UTC](https://community.hubspot.com/t/increase-the-maximum-allowed-size-on-file-uploads-in-forms/10294/3 "2018-12-19T12:08:05Z")
Here as well, we need large file sizes for the support form. Our log files can be up to 1GB. The [file manager seems to be able to handle larger files](https://knowledge.hubspot.com/articles/kcs_article/cos-general/what-is-file-size-limit-in-the-file-manager) - so I think this should be feasible with current infrastructure. Maybe a custom file size limit would be the best solution (some other teams might want to avoid large files). I think it should also be included for free in Service Hub Pro and larger plans. Could be a differentiator for lower tier plans. However, we would also be willing to pay for this. An alternative solution would be to allow extensions, that can upload larger files. ---
**Author:** ![basil](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/basil/32/22307_2.png) [@basil](https://community.hubspot.com/u/basil)\ **Post date:** [January 14, 2019, 7:56am UTC](https://community.hubspot.com/t/increase-the-maximum-allowed-size-on-file-uploads-in-forms/10294/4 "2019-01-14T07:56:16Z")
btw it would be ok for us, if this would only work for the support form ---
**Author:** ![abhishek9](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/abhishek9/32/14279_2.png) [@abhishek9](https://community.hubspot.com/u/abhishek9)\ **Post date:** [March 28, 2019, 12:53pm UTC](https://community.hubspot.com/t/increase-the-maximum-allowed-size-on-file-uploads-in-forms/10294/5 "2019-03-28T12:53:24Z")
if we compose a mail the file attachment limit is only 10mb is there any way we can have that increased? ---
**Author:** ![watanak](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/watanak/32/86368_2.png) [@watanak](https://community.hubspot.com/u/watanak)\ **Post date:** [March 25, 2020, 1:53pm UTC](https://community.hubspot.com/t/increase-the-maximum-allowed-size-on-file-uploads-in-forms/10294/6 "2020-03-25T13:53:20Z")
Empty ---
**Author:** ![basil](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/basil/32/22307_2.png) [@basil](https://community.hubspot.com/u/basil)\ **Post date:** [May 28, 2020, 11:29am UTC](https://community.hubspot.com/t/increase-the-maximum-allowed-size-on-file-uploads-in-forms/10294/7 "2020-05-28T11:29:59Z")
@watanak Just to update on this since we first ran into the problem 1 year ago: - After being limited by the Hubspot form, we linked an external google form for log file upload within the Hubspot form. In the meantime, this produced so many customer complaints (google login needed, poor UX) that we are reviewing how tickets can be submitted via form and we are consider to stop using the Hubspot form because of this. - Atm it looks like the only solution would be to turn off the Hubspot form and implement our own form outside of Hubspot which results in another list of longer headaches. - Maybe a good solution would be to allow large file uploads only if 1) a captcha is filled or 2) if the user submitting the file is a logged in user in the Hubspot KB. I understand that Hubspot would be concerned about too many files or some security problems - limiting to logged in users should partially reduce that risk. - Overall it would still be a huge win for us if we could increase file size to let’s say 1GB max per file and max 5GB for all files. Even a limit of 500MB per file and 1.5GB for all files would improve the situation considerably on our end. ---
**Author:** ![WalterNienhuis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/walternienhuis/32/57143_2.png) [@WalterNienhuis](https://community.hubspot.com/u/WalterNienhuis)\ **Post date:** [August 3, 2020, 11:28pm UTC](https://community.hubspot.com/t/increase-the-maximum-allowed-size-on-file-uploads-in-forms/10294/8 "2020-08-03T23:28:15Z")
I would love to have an increase to file size limits for form uploads as well. We are currently looking for a solution to collect videos from our donors/supporters. And there are plenty of videos that are larger than 100mb, which makes this a solution that would be difficult to use. ---
**Author:** ![DHelml](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dhelml/32/82448_2.png) [@DHelml](https://community.hubspot.com/u/DHelml)\ **Post date:** [February 24, 2021, 9:53am UTC](https://community.hubspot.com/t/increase-the-maximum-allowed-size-on-file-uploads-in-forms/10294/9 "2021-02-24T09:53:12Z")
We also need an increased upload size very urgently - our customers need to send us screen recordings via the support forms and can not do it because of the restriction. ---
**Author:** ![Buckfishing77](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/buckfishing77/32/68653_2.png) [@Buckfishing77](https://community.hubspot.com/u/Buckfishing77)\ **Post date:** [June 25, 2021, 11:36am UTC](https://community.hubspot.com/t/increase-the-maximum-allowed-size-on-file-uploads-in-forms/10294/10 "2021-06-25T11:36:47Z")
Hello, we need something similar, but the other way round. We want to limit the filesize to 10 MB, since in our case we need to send those files via email to external partners. So if HS develops a solution to change the filesize limit, please make it so it goes both ways, bigger and smaler. regards, jonathan ---
**Author:** ![jlariccia](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jlariccia/32/98957_2.png) [@jlariccia](https://community.hubspot.com/u/jlariccia)\ **Post date:** [September 24, 2021, 1:01pm UTC](https://community.hubspot.com/t/increase-the-maximum-allowed-size-on-file-uploads-in-forms/10294/11 "2021-09-24T13:01:11Z")
As a support specialist, I would appreciate seeing this limit increased so that customers can upload files over 100MB/1GB. Thank you! 🙂 ---
**Author:** ![brianserocke](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/brianserocke/32/13210_2.png) [@brianserocke](https://community.hubspot.com/u/brianserocke)\ **Post date:** [June 6, 2022, 10:56pm UTC](https://community.hubspot.com/t/increase-the-maximum-allowed-size-on-file-uploads-in-forms/10294/12 "2022-06-06T22:56:58Z")
We are also running into this issue for a client of ours. Their customers are attempting to upload support log files when creating tickets using a HubSpot form. At times, the support log files exceed 100MB. The inability of our client to properly receive these files at the time the ticket is being created is causing them to second-guess whether or not they should use Service Hub as a support solution. I agree with the suggestions above about limiting it to forms that create tickets and requiring the captcha to authenticate that the submitter is a human. @watanak I see your update says this is being reviewed. Is there any additional info you can provide? Please let us know what the status is of this idea. Thanks! ---
**Author:** ![DMiller184](https://avatars.discourse-cdn.com/v4/letter/d/7ba0ec/32.png) [@DMiller184](https://community.hubspot.com/u/DMiller184)\ **Post date:** [July 6, 2022, 12:38am UTC](https://community.hubspot.com/t/increase-the-maximum-allowed-size-on-file-uploads-in-forms/10294/13 "2022-07-06T00:38:15Z")
has this been updated? We also need to upload large documents. ---
**Author:** ![MAshmash](https://avatars.discourse-cdn.com/v4/letter/m/c77e96/32.png) [@MAshmash](https://community.hubspot.com/u/MAshmash)\ **Post date:** [September 28, 2022, 2:48am UTC](https://community.hubspot.com/t/increase-the-maximum-allowed-size-on-file-uploads-in-forms/10294/14 "2022-09-28T02:48:47Z")
I have the same trouble with the workflow. Our customers often need to send in 20gb of files that require our troubleshooting. An integration with google drive would even work just fine for us! ---
**Author:** ![TCremeens](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tcremeens/32/27089_2.png) [@TCremeens](https://community.hubspot.com/u/TCremeens)\ **Post date:** [December 1, 2022, 6:02pm UTC](https://community.hubspot.com/t/increase-the-maximum-allowed-size-on-file-uploads-in-forms/10294/15 "2022-12-01T18:02:19Z")
This is desperately needed. You could even charge our account to increase the space. A win-win! ---
**Author:** ![RSeverson](https://avatars.discourse-cdn.com/v4/letter/r/d26b3c/32.png) [@RSeverson](https://community.hubspot.com/u/RSeverson)\ **Post date:** [December 1, 2022, 8:19pm UTC](https://community.hubspot.com/t/increase-the-maximum-allowed-size-on-file-uploads-in-forms/10294/16 "2022-12-01T20:19:49Z")
Ability to have the larger files, as well as ability by activity or File Explorer option to purge them. No need to keep support files indefinately ---
**Author:** ![Corinne124](https://avatars.discourse-cdn.com/v4/letter/c/6de8d8/32.png) [@Corinne124](https://community.hubspot.com/u/Corinne124)\ **Post date:** [March 22, 2023, 7:43pm UTC](https://community.hubspot.com/t/increase-the-maximum-allowed-size-on-file-uploads-in-forms/10294/17 "2023-03-22T19:43:52Z")
We also need this on our team. ---
**Author:** ![ZoltanSepsi](https://avatars.discourse-cdn.com/v4/letter/z/ad7895/32.png) [@ZoltanSepsi](https://community.hubspot.com/u/ZoltanSepsi)\ **Post date:** [October 17, 2023, 9:04am UTC](https://community.hubspot.com/t/increase-the-maximum-allowed-size-on-file-uploads-in-forms/10294/18 "2023-10-17T09:04:11Z")
We’d need this as well. We’d like to be able to limit form file uploads to 10-15MB. ---
**Author:** ![GTorres08](https://avatars.discourse-cdn.com/v4/letter/g/258eb7/32.png) [@GTorres08](https://community.hubspot.com/u/GTorres08)\ **Post date:** [March 7, 2024, 10:30pm UTC](https://community.hubspot.com/t/increase-the-maximum-allowed-size-on-file-uploads-in-forms/10294/19 "2024-03-07T22:30:58Z")
Services like WeTransfer are great for getting large file uploads. It would be amazing if this kind of service was natively built into a HubSpot form so all attachments are contained within the same ticket. ---
**Author:** ![DKambamba](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dkambamba/32/52130_2.png) [@DKambamba](https://community.hubspot.com/u/DKambamba)\ **Post date:** [May 29, 2024, 1:35pm UTC](https://community.hubspot.com/t/increase-the-maximum-allowed-size-on-file-uploads-in-forms/10294/20 "2024-05-29T13:35:41Z")
Think it will be good if we are given an option to also limit the size. Sometimes we don’t want to receive let’s say of more than 5MB on one document, can we have an option whereby one can limit this size? [Next page](https://community.hubspot.com/t/increase-the-maximum-allowed-size-on-file-uploads-in-forms/10294.md?page=2)