# Include internal notes when printing Help Desk ticket conversations

**URL:** <https://community.hubspot.com/t/include-internal-notes-when-printing-help-desk-ticket-conversations/164627>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [November 11, 2026, 10:25am UTC](https://community.hubspot.com/t/include-internal-notes-when-printing-help-desk-ticket-conversations/164627 "2026-11-11T10:25:45Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![RDeonaldo](https://avatars.discourse-cdn.com/v4/letter/r/77aa72/32.png) [@RDeonaldo](https://community.hubspot.com/u/RDeonaldo)\
**Post date:** [November 11, 2026, 10:25am UTC](https://community.hubspot.com/t/include-internal-notes-when-printing-help-desk-ticket-conversations/164627/1 "2026-11-11T10:25:45Z")

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**Suggestion:**  
Please add an **Include internal notes** option to **Print conversation** in Help Desk.

Currently, the print preview omits internal notes. We need a complete printable ticket record containing the conversation and internal notes, with author names, timestamps, and original formatting—including tables.

**Business impact:**  
Internal notes contain credit calculations, approvals, and supporting context needed for finance reviews and audit records. Manually copying these into another document takes time and risks losing information or formatting.

**Requested outcome:**  
Allow users to include internal notes and their comments when printing or saving a ticket conversation as a PDF, with internal content clearly labelled.