# Inboxes

**URL:** <https://community.hubspot.com/t/inboxes/129124>\
**Category:** Sales Email\
**Tags:** starter\
**Created:** [April 2, 2025, 2:35pm UTC](https://community.hubspot.com/t/inboxes/129124 "2025-04-02T14:35:18Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ACastonguay](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/acastonguay/32/10399_2.png) [@ACastonguay](https://community.hubspot.com/u/ACastonguay)\
**Post date:** [April 2, 2025, 2:35pm UTC](https://community.hubspot.com/t/inboxes/129124/1 "2025-04-02T14:35:18Z")

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Hello

I’m new at using HubSpot, we just purchased the Customer Starter platorm.

I have looked into the posts, but not sure I found my answer.

In the Inbox view, the right part gives informaiton about the contact and company.

Is there a way to customize this section ? We do not need all realted to commerce for example, (payments and all) I would like to reduce the section to what we use. (tickets, deals, Services)

Thank you

A.

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**Author:** ![kennedyp](https://avatars.discourse-cdn.com/v4/letter/k/49beb7/32.png) [@kennedyp](https://community.hubspot.com/u/kennedyp)\
**Post date:** [April 2, 2025, 11:22pm UTC](https://community.hubspot.com/t/inboxes/129124/2 "2025-04-02T23:22:46Z")

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Thank you for your suggestion @ACastonguay!  
I’ve noticed a similar idea already present in our Ideas Forum: [Ability to Customize View in Conversations Inbox](https://community.hubspot.com/t5/HubSpot-Ideas/Ability-to-Customize-View-in-Conversations-Inbox/idi-p/786843). To contribute, you can upvote the existing idea and share more details about your specific use case in the comments!  
_Best,_

Kennedy

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**Author:** ![OJohnson9](https://avatars.discourse-cdn.com/v4/letter/o/ed8c4c/32.png) [@OJohnson9](https://community.hubspot.com/u/OJohnson9)\
**Post date:** [April 7, 2025, 3:07pm UTC](https://community.hubspot.com/t/inboxes/129124/3 "2025-04-07T15:07:57Z")

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Hi! Yes, you can definitely customize the right-hand sidebar in the Inbox view to better suit your needs.

If you haven’t solved it yet, go to:

Settings \> Objects \> Activities \> Record Customization \> Customize Right Sidebar

There, you can remove the commerce sections and rearrange or add what matters most, like Tickets, Deals, and Service details.

This will make your view much cleaner and more focused!

If you’d like, I can also guide you step by step or help optimize your overall HubSpot workspace.

Just let me know!

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<div class="post-metadata">

**Author:** ![ACastonguay](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/acastonguay/32/10399_2.png) [@ACastonguay](https://community.hubspot.com/u/ACastonguay)\
**Post date:** [April 7, 2025, 3:33pm UTC](https://community.hubspot.com/t/inboxes/129124/4 "2025-04-07T15:33:02Z")

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Hello,  
Thank you for this,  
But could it be that with Starter pack we can not do this ?  
I do not see Record customization in Activities  
Thqnk you  
Annie

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**Author:** ![kennedyp](https://avatars.discourse-cdn.com/v4/letter/k/49beb7/32.png) [@kennedyp](https://community.hubspot.com/u/kennedyp)\
**Post date:** [April 7, 2025, 10:26pm UTC](https://community.hubspot.com/t/inboxes/129124/5 "2025-04-07T22:26:27Z")

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At this time, [record customization](https://knowledge.hubspot.com/object-settings/customize-properties-in-record-sections) is not possible for Activities.