# Inbox Will Not Connect **URL:** \ **Category:** Account & Settings\ **Created:** [September 20, 2022, 9:19pm UTC](https://community.hubspot.com/t/inbox-will-not-connect/65504 "2022-09-20T21:19:28Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Upstart](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/upstart/32/44643_2.png) [@Upstart](https://community.hubspot.com/u/Upstart)\ **Post date:** [September 20, 2022, 9:19pm UTC](https://community.hubspot.com/t/inbox-will-not-connect/65504/1 "2022-09-20T21:19:28Z")
My inbox was suddenly disconnected (been using HS for years). First I tried to reconnect and the “Connect” button was greyed out. So I tried removing and starting over. Still, the “Connect” button is greyed out. I have used an incognito browser and also cleared my cache. I have tried going into advanced settings and changing IMAP and SMTP settings. Nothing is working. No matter what I do I cannot even try to connect because the “Connect” button remains greyed out. When I hover over it, I get a circle with a slash through it. ---
**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\ **Post date:** [September 20, 2022, 11:03pm UTC](https://community.hubspot.com/t/inbox-will-not-connect/65504/2 "2022-09-20T23:03:50Z")
Hello @Upstart, are you receiving any specific errors on your end? The more information, screenshots, and details you can provide, the better I can advise on the next steps. These t\*\*[roubleshooting steps here](https://knowledge.hubspot.com/email-tracking/troubleshooting-the-hubspot-sales-office-365-add-in)\*\* can help too. Kindly, Pam ---
**Author:** ![Upstart](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/upstart/32/44643_2.png) [@Upstart](https://community.hubspot.com/u/Upstart)\ **Post date:** [September 20, 2022, 11:30pm UTC](https://community.hubspot.com/t/inbox-will-not-connect/65504/3 "2022-09-20T23:30:44Z")
Thank you for responding. There is no error. I simply cannot even get to the spot to get an error. Here are two videos that should explain what I’m encountering: [![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/3/9/39d29916367ec2cf031380a6323e71f64354b1cf.jpeg "New Recording - 9/20/2022, 4:28:42 PM") ](https://vimeo.com/751904683/67beebacac) > **[Vimeo](https://vimeo.com/manage/videos/751903724/7e37fc106b)** Thank you again, ---
**Author:** ![Philrob32](https://avatars.discourse-cdn.com/v4/letter/p/90ced4/32.png) [@Philrob32](https://community.hubspot.com/u/Philrob32)\ **Post date:** [November 20, 2022, 5:35pm UTC](https://community.hubspot.com/t/inbox-will-not-connect/65504/4 "2022-11-20T17:35:39Z")
Hi Upstart. Did you have any luck sorting this out? I am having the same problem. ---
**Author:** ![Upstart](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/upstart/32/44643_2.png) [@Upstart](https://community.hubspot.com/u/Upstart)\ **Post date:** [November 20, 2022, 9:13pm UTC](https://community.hubspot.com/t/inbox-will-not-connect/65504/5 "2022-11-20T21:13:24Z")
HubSpot blames our email host. The email host blames Hubspot. However what has worked for us is to get to the screen where we need to enter our imap and smtp and then if we simply click our cursor into the username field and then click it into the password field, suddenly the “connect button” at the bottom lights up and it allows us to connect. Hope this helps because I know how incredibly frustrating this is, especially when there is no apparent tech support solution. ---
**Author:** ![IMovetoPrague](https://avatars.discourse-cdn.com/v4/letter/i/c57346/32.png) [@IMovetoPrague](https://community.hubspot.com/u/IMovetoPrague)\ **Post date:** [January 23, 2023, 10:56am UTC](https://community.hubspot.com/t/inbox-will-not-connect/65504/6 "2023-01-23T10:56:14Z")
Amazing! It worked for whatever reason! Thank you so much! :))) ---
**Author:** ![Upstart](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/upstart/32/44643_2.png) [@Upstart](https://community.hubspot.com/u/Upstart)\ **Post date:** [September 22, 2022, 1:21pm UTC](https://community.hubspot.com/t/inbox-will-not-connect/65504/7 "2022-09-22T13:21:13Z")
No the problem has not been solved and now it appears to be happening to the entire team. I have tried restarting, clearing cache, using an incognito browser, even going to advanced settings and changing my SMTP and IMAP settings. Nothing helps. The “Connect Inbox” button is greyed out and hovering over it only gives a circle with a slash through it. ---
**Author:** ![Upstart](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/upstart/32/44643_2.png) [@Upstart](https://community.hubspot.com/u/Upstart)\ **Post date:** [September 22, 2022, 1:21pm UTC](https://community.hubspot.com/t/inbox-will-not-connect/65504/8 "2022-09-22T13:21:33Z")
No the problem has not been solved and now it appears to be happening to the entire team. I have tried restarting, clearing cache, using an incognito browser, even going to advanced settings and changing my SMTP and IMAP settings. Nothing helps. The “Connect Inbox” button is greyed out and hovering over it only gives a circle with a slash through it. ---
**Author:** ![Upstart](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/upstart/32/44643_2.png) [@Upstart](https://community.hubspot.com/u/Upstart)\ **Post date:** [September 22, 2022, 1:59pm UTC](https://community.hubspot.com/t/inbox-will-not-connect/65504/9 "2022-09-22T13:59:05Z")
No the problem has not been solved and now it appears to be happening to the entire team. I have tried restarting, clearing cache, using an incognito browser, even going to advanced settings and changing my SMTP and IMAP settings. Nothing helps. The “Connect Inbox” button is greyed out and hovering over it only gives a circle with a slash through it.