# Inbox title for forms submitted via the forms API **URL:** \ **Category:** APIs & Integrations\ **Tags:** forms\ **Created:** [January 25, 2023, 8:38pm UTC](https://community.hubspot.com/t/inbox-title-for-forms-submitted-via-the-forms-api/73755 "2023-01-25T20:38:44Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![AirSkirts](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/airskirts/32/13631_2.png) [@AirSkirts](https://community.hubspot.com/u/AirSkirts)\ **Post date:** [January 25, 2023, 8:38pm UTC](https://community.hubspot.com/t/inbox-title-for-forms-submitted-via-the-forms-api/73755/1 "2023-01-25T20:38:44Z")
Hello, When a user submits a HubSpot form via our site (using a regular form in browser) the title/subject that appears in the inbox is something like ‘Form title name’ When I submit the same form using the API, the title in the inbox shows ‘New form submission on [date]’ - the name of the form is not referenced, so we don’t know what form they submitted by looking at the subject. I would like the title in the inbox to show the form’s name (like what happens when the form is submitted in the browser). Can this be accomplished? ---
**Author:** ![jnix284](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jnix284/32/29_2.png) [@jnix284](https://community.hubspot.com/u/jnix284)\ **Post date:** [January 26, 2023, 1:17am UTC](https://community.hubspot.com/t/inbox-title-for-forms-submitted-via-the-forms-api/73755/2 "2023-01-26T01:17:14Z")
This is interesting @AirSkirts, all of our forms come through the browser, but show as “Form Submission on date” except for our Support Ticket form, which uses the Ticket Property for “subject”: ![Jnix284_0-1674695503955.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/4/1421848642d5bc69e8d7b62138fbda9e57c25b70.png) Are you only using Ticket Based forms on the website? and are the APIs also ticket related, or are they sales/marketing forms? I’d be curious what your settings are in the browser that is generating a subject line - and hopefully, this offers insight into why your other forms have a generic subject line. After looking to see if anyone had submitted an idea for this, I found [a discussion](https://community.hubspot.com/t5/CRM/quot-Subject-Line-quot-doesn-t-exist-for-Contact-Form/td-p/318758) with a way to do this via custom property, copied here: **Solution:** 1. Edit the Form 2. Include a new “Single-line text” with a group of “Email Information” and label “Subject” (internal name “subject”) - You can choose a different label if you prefer, but internal name has to be “subject”. Any Form that has a “subject” Field submitted through should populate the Subject field in Conversation email replies automatically. This solution should work regardless of browser or API, would be curious to know if that’s true. ---
**Author:** ![AirSkirts](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/airskirts/32/13631_2.png) [@AirSkirts](https://community.hubspot.com/u/AirSkirts)\ **Post date:** [January 26, 2023, 6:55pm UTC](https://community.hubspot.com/t/inbox-title-for-forms-submitted-via-the-forms-api/73755/3 "2023-01-26T18:55:43Z")
Hello! This worked! However, the form field needs to be submitted as TICKET.subject via the API, not just subject. Thanks so much for your help! ---
**Author:** ![jnix284](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jnix284/32/29_2.png) [@jnix284](https://community.hubspot.com/u/jnix284)\ **Post date:** [January 26, 2023, 8:26pm UTC](https://community.hubspot.com/t/inbox-title-for-forms-submitted-via-the-forms-api/73755/4 "2023-01-26T20:26:50Z")
ah, got it, so it does only work if it is a ticket - that makes sense, I updated our forms last night and it didn’t add the subject for a form that came through today that wasn’t a ticket. Thanks for the update @AirSkirts , I’m glad you were able to get it working!