Hi @HRich ,
There shouldn’t be a way for the contact not to record the correspondence, as if it’s sales emails, those are 1-2-1. Also, if the person has unsubscribed from even 1-2-1 comms, you will see this in the contact details.
In fact, could you check if the subscriptions for each of the contacts for which the data is not recorded is set to 1-2-1?
When the team adds the contact, do they wait for the system to register the contact before sending any correspondence? Also, how do they add the contact? From within the Hubspot plugin, or first within the main system and then sending the email?
Once I have more info, I can look into it in more detail.
Thanks,
Eli