Is there a way to create a inbox view that’ll show me conversations with deleted contacts? Can’t seem to find one.
We get a lot of contacts and conversations from spam. Currently I need to sift through and first delete the contacts then the conversations.
Since the conversation says “Unknown Visitor” after the contact is deleted I’m trying to figure out a way to streamline deleting conversations using that criteria.
Hey @nychd one way we could easily filter some of these conversations is through a workflow. You could set the enrollment criteria to “conversation create date is known” to bring in all conversations. You could then set an if/then branch to filter by “contact property - create date is unknown” to filter by conversations who do not have an associated contact record.
If someone has an associated contact they can just end the workflow. However we now have a branch to push all conversaitons without a contact through. The next steps are really down to your setup, if you have a ticket associated with the conversation then you could add a custom ticket property for “delete conversation” and set this in the workflow.
There’s no real conversation properties we could set in the workflow unfortunately so it would have to be some workarounds. Another idea might be to create a task to delete the conversation, you could easily create a task for “delete {{conversation name}}” or some thing like that.
Another option might be to set this branch to delay for a few days, you could then check the workflow details and filter by all of the conversations within the delay to see which ones are still in delay and thus have no associated contacts.
Hope this helps give some additional ideas!