# Inbox Disconnected

**URL:** <https://community.hubspot.com/t/inbox-disconnected/60267>\
**Category:** Outlook Sales Extension\
**Created:** [July 4, 2022, 6:08am UTC](https://community.hubspot.com/t/inbox-disconnected/60267 "2022-07-04T06:08:02Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![CGOMES5](https://avatars.discourse-cdn.com/v4/letter/c/fbc32d/32.png) [@CGOMES5](https://community.hubspot.com/u/CGOMES5)\
**Post date:** [July 4, 2022, 6:08am UTC](https://community.hubspot.com/t/inbox-disconnected/60267/1 "2022-07-04T06:08:02Z")

</div>

My excahnge based email inbox (and the rest of my colleagues) have been disconnected from HubSpot. We’ve tried our email passwords to get it activated again, but its simply still not connecting.

Can you supply some technical advise to rectivate it please?

 ![CGOMES5_0-1656914832968.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/a/2/a22b5470778451fb9c1d2d503f637c2a8a974ab0.png)

Kind Regards

Chelsea Gomes

---

<div class="post-metadata">

**Author:** ![QHeyward](https://avatars.discourse-cdn.com/v4/letter/q/eb8c5e/32.png) [@QHeyward](https://community.hubspot.com/u/QHeyward)\
**Post date:** [July 5, 2022, 10:20pm UTC](https://community.hubspot.com/t/inbox-disconnected/60267/2 "2022-07-05T22:20:21Z")

</div>

Thanks for posting @CGOMES5! This issue may require additional assistance from a member of our Support team. Please check your inbox for additional details regarding this issue.

Best,  
Quincy | HubSpot Moderator

---

<div class="post-metadata">

**Author:** ![EN4](https://avatars.discourse-cdn.com/v4/letter/e/c67d28/32.png) [@EN4](https://community.hubspot.com/u/EN4)\
**Post date:** [September 27, 2022, 6:47am UTC](https://community.hubspot.com/t/inbox-disconnected/60267/3 "2022-09-27T06:47:54Z")

</div>

Hi

I have the exact same problem. I can connect my accounts to other providers, but it seems, that Hubspot has decided, that my emails is blocked?