# inbound marketing certification issue **URL:** \ **Category:** HubSpot Academy Support\ **Created:** [February 27, 2025, 9:27am UTC](https://community.hubspot.com/t/inbound-marketing-certification-issue/126996 "2025-02-27T09:27:45Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Menatalla](https://avatars.discourse-cdn.com/v4/letter/m/df788c/32.png) [@Menatalla](https://community.hubspot.com/u/Menatalla)\ **Post date:** [February 27, 2025, 9:27am UTC](https://community.hubspot.com/t/inbound-marketing-certification-issue/126996/1 "2025-02-27T09:27:45Z")
Hello, my name is Mennah. I am currently studying the inbound marketing certification in the section developing a content distribution strategy, The fourth video how to test a new marketing channel is not playing. it shows a pop-up window saying that there is a player issue and it couldn’t load. I already tried all the solutions provided in the help articles, but unfortunately, none of them worked May I ask how to solve this problem and access the video lesson? thank you. ---
**Author:** ![APernell](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@APernell](https://community.hubspot.com/u/APernell)\ **Post date:** [March 19, 2025, 10:01pm UTC](https://community.hubspot.com/t/inbound-marketing-certification-issue/126996/2 "2025-03-19T22:01:30Z")
Hello @Menatalla , Thank you for reaching out to the academy community page! I’m happy to help out with this. I wanted to reach out to see if you are still having this issue? Thank you! Anissa ---
**Author:** ![Menatalla](https://avatars.discourse-cdn.com/v4/letter/m/df788c/32.png) [@Menatalla](https://community.hubspot.com/u/Menatalla)\ **Post date:** [March 20, 2025, 10:18am UTC](https://community.hubspot.com/t/inbound-marketing-certification-issue/126996/3 "2025-03-20T10:18:53Z")
Hello, I would like to kindly clarify that the same issue is still ongoing with the lesson. sincerely Menatalla Ouf