We often receive emails into our Help Desk with attached files (typically photos).
We need to automate, via Workflow, handling those file attachements.
Is there any native or add-on HubSpot functionality that’ll help us handle these email attachments?
Currently my Help Desk staff have to manually download the attachments, then upload them to a different system. I’m looking for ways to streamline this work, and perhaps automate it completely (e.g. “When an email is received from a Contact with an Attached file, copy that file to the Contact’s designated URL”)
Unfortunately, HubSpot does not provide built-in support for automating the handling of inbound email attachments through its workflows – at least, I’m not aware of any related settings or features.
With development, this functionality can be achieved by combining HubSpot tools with custom development. The most robust option involves building a custom app using HubSpot’s Engagements and File APIs, combined with a private workflow action and a middleware service such as AWS Lambda, Make.com, or Zapier. This setup would allow you to detect incoming emails with attachments, extract and store those files externally (like in S3 or SharePoint), and optionally update HubSpot with confirmation or metadata.
If building a private app is not an option, a semi-automated path is available through HubSpot Operations Hub Professional or Enterprise, which supports custom code actions in workflows. Though this still requires a trigger like a new ticket or contact, it enables scripting logic to fetch and route attachments.
Alternatively, no-code platforms like Zapier or Make.com can bridge the gap by monitoring email engagements, parsing attachments, and syncing with external systems.
I am not aware of any apps from the HubSpot ecosystem that would solve this – which doesn’t mean that they don’t exist, of course.