# Inbound Certification Issue

**URL:** <https://community.hubspot.com/t/inbound-certification-issue/10919>\
**Category:** HubSpot Academy Support\
**Created:** [November 13, 2018, 7:37pm UTC](https://community.hubspot.com/t/inbound-certification-issue/10919 "2018-11-13T19:37:12Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![juliacooke](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/juliacooke/32/53612_2.png) [@juliacooke](https://community.hubspot.com/u/juliacooke)\
**Post date:** [November 13, 2018, 7:37pm UTC](https://community.hubspot.com/t/inbound-certification-issue/10919/1 "2018-11-13T19:37:12Z")

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I am trying to complete the Inbound certification. I watched all the videos, took the quizzes and passed the exam. However, when it emailed me the breakdown of the exam it said i still have more steps to complete. It does not say what these steps are, and customer service was unhelpful. Can anyone tell me what the next steps are?

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**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\
**Post date:** [November 15, 2018, 8:24pm UTC](https://community.hubspot.com/t/inbound-certification-issue/10919/2 "2018-11-15T20:24:55Z")

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Hi @juliacooke,

Are you still experiencing this issue? You should be able to see your certification by navigating to learning center\>tracks\>search for “inbound” and if it includes a link to download your certificate then you’re all set!

If you are seeing something different on your end, can you please send along a screenshot of what you are seeing?

Thanks,  
Jenny