# Inbound Calls Pop-Up

**URL:** <https://community.hubspot.com/t/inbound-calls-pop-up/156290>\
**Category:** Develop, Build & Integrate\
**Tags:** sdk\
**Created:** [August 17, 2026, 1:44pm UTC](https://community.hubspot.com/t/inbound-calls-pop-up/156290 "2026-08-17T13:44:53Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Lager\_12](https://avatars.discourse-cdn.com/v4/letter/l/f1d935/32.png) [@Lager\_12](https://community.hubspot.com/u/Lager_12)\
**Post date:** [August 17, 2026, 1:44pm UTC](https://community.hubspot.com/t/inbound-calls-pop-up/156290/1 "2026-08-17T13:44:53Z")

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Hi all. We currently use RingCentral EX (RingeEX) for inbound/outbound sales calls. We are open to other options such as HubSpot calling. When a call is received and there is no existing contact with the phone number, a contact is automatically created but there is no additional information captured, only the phone number. I would like to provide our sales teams the ability to capture the name, emails, at a minimum so a proper contact can be created, possibly additional information. Since some calls are not legit, (spam, pocket dial, wrong number etc), I would like to give them the ability to choose to create the contact or not. Ideally, they would also have the ability to create a lead after the contact is created and associate the contact to the lead. Thinking this will require a custom UI extension. My thought is to have a popup on an inbound call that A: looks up the phone number and pulls in the contacts information if it’s already in the system or B: provides an easy way to collect the info and create a contact and lead. Wondering if anyone has implemented a similar solution.

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**Author:** ![STierney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stierney/32/186066_2.png) [@STierney](https://community.hubspot.com/u/STierney)\
**Post date:** [August 17, 2026, 7:00pm UTC](https://community.hubspot.com/t/inbound-calls-pop-up/156290/3 "2026-08-17T19:00:21Z")

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Hey @Lager_12,

Thanks for posting in the Community!

I can definitely see the value in this setup, for which I’d like to tag in some Community experts. @karstenkoehler, @Bryantworks, and @AdamLPW - do any of you have insight on how this might be possible for @Lager_12 and their team?

Shane, Senior Community Moderator

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**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [August 24, 2026, 8:00pm UTC](https://community.hubspot.com/t/inbound-calls-pop-up/156290/5 "2026-08-24T20:00:58Z")

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Automatically bumped on August 24, 2026, 8:00pm UTC