Absolutely stunned by my chat with support just now about Hubspots egregiously limited search capabilities.
Are others aware that Hubspot allows you to enter hundreds of elements of data on every customer, include thousands of words of notes, and comments, and attachments, that all have text and titles and literally thousands of bits of information that a user might need to be able to seach on… but the only options you get are to search for is name, email, phone number and company?
We are relatively early in our implementation of Hubspot. We have created a custom contact property for “member number” and our whole internal process is built around this number for multiple reasons that are not simply changable, especially not just to accomodate Hubspot.
I just want to be able to search for a customer record using that Member Number custom property.
Is Hubspot a CRM? Is Hubspot a database holding MILLIONS of items of data about my clients? And I can only search in 4 fields? YOUR predefined fields that I can’t even customize to my needs.
Really Hubspot?
You can’t even offer me a workaround, or a plugin, or an integration? There is NO WAY TO SEARCH ANYTHING ELSE?
It’s a shockingly egregious omission in functionality that is literally making my company rethink our entire tech stack implementation plan this morning because of this extreme deficiency of functionality.
If anyone has this problem also, please tag on and express to Hubspot how essential this functionality is for hundreds of applications.
And if anyone has found a workaround, please share it. The Hubspot tech support insited there is no way.
Thanks.
I know. We changed our entire database from Salesforce and can’t even do a simple search. Can’t beleive how limited it is