# Improving Filtering and Pinning Functionality in Help Desk

**URL:** <https://community.hubspot.com/t/improving-filtering-and-pinning-functionality-in-help-desk/139042>\
**Category:** HubSpot Ideas\
**Tags:** agents\
**Created:** [September 5, 2025, 11:13am UTC](https://community.hubspot.com/t/improving-filtering-and-pinning-functionality-in-help-desk/139042 "2025-09-05T11:13:48Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![hhiggins](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/hhiggins/32/32091_2.png) [@hhiggins](https://community.hubspot.com/u/hhiggins)\
**Post date:** [November 17, 2025, 7:36pm UTC](https://community.hubspot.com/t/improving-filtering-and-pinning-functionality-in-help-desk/139042/2 "2025-11-17T19:36:48Z")

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Hi everyone! My name is Hallie, and I’m a Program Manager on the CXM Team. The product team confirmed this isn’t currently on the roadmap, although it is a request they’re monitoring. If any changes arise with this, I’ll update you all here right away. Thank you for your patience and continued feedback in the meantime!

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_[View the full topic](https://community.hubspot.com/t/improving-filtering-and-pinning-functionality-in-help-desk/139042)._