# Improving Filtering and Pinning Functionality in Help Desk

**URL:** <https://community.hubspot.com/t/improving-filtering-and-pinning-functionality-in-help-desk/139042>\
**Category:** HubSpot Ideas\
**Tags:** agents\
**Created:** [September 5, 2025, 11:13am UTC](https://community.hubspot.com/t/improving-filtering-and-pinning-functionality-in-help-desk/139042 "2025-09-05T11:13:48Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![Janine2](https://avatars.discourse-cdn.com/v4/letter/j/a3d4f5/32.png) [@Janine2](https://community.hubspot.com/u/Janine2)\
**Post date:** [September 5, 2025, 11:13am UTC](https://community.hubspot.com/t/improving-filtering-and-pinning-functionality-in-help-desk/139042/1 "2025-09-05T11:13:48Z")

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Currently, notes and emails in the Help Desk are sorted chronologically, but they cannot be individually selected. For our daily work, it would be much clearer if we could filter the view by “emails” and “notes” — similar to what is possible in the ticket view. Additionally, the ability to pin a note is essential, which is currently not available.

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_[View the full topic](https://community.hubspot.com/t/improving-filtering-and-pinning-functionality-in-help-desk/139042)._