# Improve Object Search (on object association) with Partial Strings

**URL:** <https://community.hubspot.com/t/improve-object-search-on-object-association-with-partial-strings/145970>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [February 9, 2026, 8:08am UTC](https://community.hubspot.com/t/improve-object-search-on-object-association-with-partial-strings/145970 "2026-02-09T08:08:32Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![LSusel](https://avatars.discourse-cdn.com/v4/letter/l/87869e/32.png) [@LSusel](https://community.hubspot.com/u/LSusel)\
**Post date:** [February 9, 2026, 8:08am UTC](https://community.hubspot.com/t/improve-object-search-on-object-association-with-partial-strings/145970/1 "2026-02-09T08:08:32Z")

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Currently, when associating contact to a ticket and searching for contacts using **partial email strings that include special characters (e.g. “@”)**, the search splits the query into tokens and returns many false positives, while failing to return the actual matching contact (e.g. searching for sg@j does not return [service.sg@jpmorgan.com](mailto:service.sg@jpmorgan.com)).

**Requested improvement:**  
Allow contact search to support **partial string matching across the full email value** , including special characters, or provide a more exact-match option when searching by email.

This would significantly improve usability for Support and CS teams working with tickets.

Thanks,  
Lior