Posting on behalf of a customer:
When using Help Desk, clicking “Mark as spam” triggers a confirmation banner that currently displays the channel name and conversation number. Since connected email channels in Help Desk cannot be renamed, the channel name that appears will be the conencted email address (e.g. help@hubspot.com #12345).
This can cause confusion for users because it looks like the connected email (e.g. help@hubspot.com ) is what’s going to be marked as spam which is not the case.
Request:
Please update the confirmation message to show clearer identifiers such as:
- The sender’s email address, and/or
- The ticket name / subject line
This would make it much clearer which message and sender are being flagged, and reduce the risk of team members misunderstanding the action.