# Impossible to log my e-mails

**URL:** <https://community.hubspot.com/t/impossible-to-log-my-e-mails/99981>\
**Category:** Sales Email\
**Created:** [February 12, 2024, 4:28pm UTC](https://community.hubspot.com/t/impossible-to-log-my-e-mails/99981 "2024-02-12T16:28:54Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![EGuadagnin](https://avatars.discourse-cdn.com/v4/letter/e/45deac/32.png) [@EGuadagnin](https://community.hubspot.com/u/EGuadagnin)\
**Post date:** [February 12, 2024, 4:28pm UTC](https://community.hubspot.com/t/impossible-to-log-my-e-mails/99981/1 "2024-02-12T16:28:54Z")

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Hello,

I can’t log my emails, I’m told I don’t have permission to log emails on this portal.

Is anybody can help me ?

Many thnaks

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**Author:** ![Bryantworks](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bryantworks/32/94963_2.png) [@Bryantworks](https://community.hubspot.com/u/Bryantworks)\
**Post date:** [February 14, 2024, 1:12pm UTC](https://community.hubspot.com/t/impossible-to-log-my-e-mails/99981/2 "2024-02-14T13:12:43Z")

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Hey @EGuadagnin, there is indeed a permission here with a user in your portal will need to turn on for you. That permission is here:

 ![Bryantworks_0-1707916355301.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/c/dc3e58e228e75c5cc392fbbf574db784fb9d5096.png)

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**Author:** ![Lucila-Andimol](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lucila-andimol/32/69276_2.png) [@Lucila-Andimol](https://community.hubspot.com/u/Lucila-Andimol)\
**Post date:** [February 21, 2024, 12:14pm UTC](https://community.hubspot.com/t/impossible-to-log-my-e-mails/99981/3 "2024-02-21T12:14:57Z")

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Hey @EGuadagnin

you can log emails by connecting your personal account

here is a guide on how to do it\> [Connect your personal email](https://knowledge.hubspot.com/connected-email/connect-your-inbox-to-hubspot)

You can also use the bcc email address to copy in your emails

this way the email will be log into the CRM “externally”.

Here is a guide on how to use this option [Log email in your CRM with the BCC or forwarding address](https://knowledge.hubspot.com/connected-email/log-email-in-your-crm-with-the-bcc-or-forwarding-address)

If you still can do this,

you should talk to the Account superadmin

to review your user’s permissions.

Hope this helps